Business Support Administrator

**Company Description**
Forge your career with the very best, CQC rated 'Outstanding' Elderly Home Care Company in Cleveland that's really going places

We have an exciting opportunity for a talented, enthusiastic and ‘can-do’ person to join our award-winning team. Because of our growing reputation, we are expanding rapidly throughout the Cleveland area and are looking for the right person with excellent administrative skills to help drive our highly regarded and fast paced care business forward. This role offers a great career opportunity and the chance to be part of a strong supportive, friendly team providing the very best companionship, home help and personal care services for elderly people who wish to remain happily, safely and independently at home.

All of our clients are privately-funded and in the main, come to us though recommendations and are delighted with the service they receive from the company and our excellent Caregivers. As recognition of this, we have been awarded ‘Outstanding’ status by the Care Quality Commission and ‘5 Star Employer - Best Employer in Care Award 2021’ based upon what our Clients and Care Professionals, through our annual, anonymous survey think of the company. We are also proud to be the most highly recommended care company in Cleveland, 2021.

We’re very proud of our team and our well-earned reputation for providing exceptional, quality care and this Business Support position is crucial in enabling this to happen.

This Business Support Administrator role is fundamental to the effective working of the larger team supporting key business activities and projects. You will provide an efficient and flexible response to operational issues from taking initial telephone calls to ensuring excellent service delivery and customer experiences enhanced. You will also be involved with the provision of the complete recruitment administrative service onboarding our excellent Care Professionals. This entails coordinating and ensuring all recruitment administration is completed quickly, efficiently and correctly within timescales, prioritising and re-prioritising whenever appropriate. You will be ensuring all checks and contractual documentation are completed accurately and in optimum time to ensure 100% compliance with regulatory frameworks, customer expectations and company standards.

Your career progression will expand as your general ‘Home Instead’ ethos understanding grows and people knowledge, talent and skills develop. You will become an integral and important part of the growth of the company providing support to our elderly clients 24 hours a day, 7 days a week.
**Qualifications** What will you need?**

***- To be competent in all aspects of administration
- Good levels of computer literacy with demonstrable systems abilities.
- The ability to learn new systems and processes becoming an expert in their usage
- A confident, ‘can do’ attitude with a genuine enthusiasm for working in a busy, deadline-driven team environment
- A professional telephone manner; a smiling personality and empathy for others
- An outstanding eye for detail and a ‘right first time’ attitude
- Excellent organisational and communication skills
- The ability to multi-task and prioritise conflicting deadlines
- A great work ethic with the want to work ‘above and beyond’ and have high standards of commitment and achievement.

**What we offer**
- Primarily, job fulfilment; a great place to work in a great team with great career opportunities making a huge difference to the lives of our elderly clients
- Our salary package starts between £21,500 and £24,000 depending upon experience, with an initial 6 month salary review and ongoing bonus opportunities.
- 28 days holiday including Bank Holidays rising annually to 31 after 3 years service.
- Pension scheme.
- Company Discount Scheme
- Employee Assistance Scheme
- Training and development opportunities.
- Social Events

**Additional Information**

Home Instead Senior Care is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.