Branch Support Consultant

1 day ago

Stevenage, United Kingdom Eurochange Full time

**eurochange Ltd** is a customer driven Company, where our success is dependent upon great people, great brand, great service and great products. To ensure our continued success, we require well-trained and motivated staff that can provide the best possible customer service, which in turn can be converted into increased sales and profitability.

Branch Support Consultant (internal)

**Overview Of The Role -**

To ensure that branches are supported and any issues reported a resolved within set Service Level Agreements. You are responsible for supporting our Retail Branches

**Responsibilities -**
- Ensure the phone is answered in a courteous manor and every effort is made to resolve the branch’s issue over the phone. Ensure that the phones are answered within agreed Service Level Agreements
- Ensure that all recording is completed promptly and all information is accurate.
- Ensure that all tasks are completed within set Service Level Agreements
- Ensure that all commination to branch is clear and understood.
- To ensure that any common issues / concerns are raised to your line manager promptly.
- To perform core tasks assigned while ensuring that own caseload is managed and prioritised to conclusion.
- You will be required to complete a branch visit to better understand the branch operation.
- Ensure that your conduct is professional at all times with both colleagues and external visitors.
- Follow all Health and Safety, Security, Data Protection and Anti Money Laundering policies.
- Any other reasonable requests made by eurochange.

**How is success measured in this role?**
- Calls answered within set Service Level Agreements
- Tasks completed within set Service Level Agreements
- Positive feedback from branches
- Core tasks completed

If you have the relevant knowledge and experience we would love to hear from you

1 x 30 Hours Part Time Position

INDLP

**Job Types**: Part-time, Permanent
Part-time hours: 30 per week

**Salary**: £10.50 per hour

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking

Supplemental pay types:

- Loyalty bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location

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