Customer Support Consultant

**Customer Support Consultant**

**Hours**:40 hours per week

**Salary**:£24,772.80 per annum

**Location**: Eurochange - Head Office - Essex House, Rutherford Close, Stevenage, SG1 2EF

**Shift Pattern: Monday - Sunday 5 out of 7 (shift times between 8am to 8pm)**

**2 positions available of 40 hours per week**

**Why join #Teameurochange**

Here at eurochange, we’re all about people and that includes you We're a dedicated and proactive bunch passionate about our mission, to inspire people to explore the world, and experience more We make travel dreams come true, one currency exchange at a time.

So, step into our world, where friendliness, support, and inclusivity reign supreme. Consider us your home away from home, where you're free to be your unique, authentic self. We believe in hard work that makes an impact, and whilst we take the legalities of our service seriously, we have fun along the way

The Customer Support Consultant position with us is as rewarding as it is challenging. If you have a passion for giving great customer service we want you to join our team

Your main responsibility will be to support our customers by ensuring that all customers are given accurate, factual advice and spoken to in a courteous manner.

The Customer Support Consultant role is a varied role in which two days are rarely the same.

**Key tasks would include**:

- Ensure the phone is answered in a courteous manor and every effort is made to resolve the customer’s issue over the phone. Ensure that phones are answered within agreed SLAs.
- Ensure that all complaints are dealt with empathy following the companies BLAST procedure, and ensuring that complaints are resolved in a short a time as possible to give increased customer satisfaction.
- Ensure that your conduct is professional at all times with both colleagues and external visitors.
- Ensure that all tasks are completed within set SLAs.
- Ensure that all commination to customers is clear, accurate and understood.
- To ensure that any common issues / concerns are raised to your line manager promptly.
- To perform core tasks assigned while ensuring that own caseload is managed and prioritised to conclusion.
- You will be required to complete a branch visit to better understand the branch operation.
- Follow all Health and Safety, Security, Data Protection and Anti Money Laundering policies.
- Any other reasonable requests made by eurochange.

**The ideal Customer Support Consultant**:

- Be able to work independently and take the initiative.
- Has prior customer service experience, be that internal customer or external customer.
- Ability to provide excellent customer service, answering a wide spectrum of queries within given policies and procedures
- Ability to be flexible with work hours, including working shifts, weekends and bank holidays
- Be IT literate - full training will be provided

**Our Perks are out of this world**
- Colleague Rate on Travel Money
- Friends and Family Discount
- 28 days holiday (inclusive of Bank Holidays)
- High Street Discounts
- Free mortgage advice (provided by a 3rd party)
- 24/7 Virtual GP service for you and your family.
- Company pension contribution
- Cycle to Work Scheme
- Employee Health, Wellbeing and Financial support through the Retail Trust
- Employee Assistance Programme - because you matter
- Life Assurance
- Free Car Parking when on-site
- Wagestream - access your already earned wages when you need it
- Additional holiday entitlement after 1 year
- And much much more

**Our Purpose.**

To be the go-to travel money provider, adding value to every customer’s journey, through competitive pricing and service alongside inspiration and expertise.

INDLP

**Job Types**: Full-time, Permanent

Pay: £24,772.80 per year

Additional pay:

- Bonus scheme

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Store discount

Schedule:

- Monday to Friday
- Weekend availability

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person