Claims Handler

Working for this established and growing organisation, The Claims Handler will work as part of a team, processing and handling of new and existing claims and managing your own caseload. The Claims Handler will be rewarded with 25 days’ holidays plus BankHolidays, plus an impressive benefits package.

**Responsibilities**:

- Provide advice on making a claim and the processes involved
- Process new insurance claims notifications
- Collect accurate information and documents to proceed with a claim
- Analyse a claim made by a policymaker
- Guide policyholders on how to proceed with the claim
- Manage your own caseload of files including small to medium sized aggregates ensuring they are proactively and correctly handled and that there is a fair settlement of a valid claim
- Consider any recovery prospects and work with the Recoveries Manager to take this forward
- Set and maintain appropriate reserves throughout the lifecycle of all claims
- Handle claims declinatures and appeals
- Ensure the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines
- Adhere to legal requirements, industry regulations and customer quality standards set by the company
- Regularly review and improve existing processes

Essential Skills:

- A general understanding of the insurance market and related products
- Knowledge of claims systems and procedures
- An understanding of latent defects principles
- Experience dealing with larger and complex insurance claims
- Ability to deal professionally with clients/management/staff at all levels
- Ability to work under pressure to a high standard
- A high level of written and verbal communication skills
- A strong decision maker
- Enthusiastic and committed with a desire to achieve and exceed targets
- A high level of listening and problem solving skills
- Excellent prioritising skills
- Able to react quickly and effectively when dealing with challenging situations
- Proven experience of understanding the importance of providing excellent customer service and experience in delivering customer support
- Working knowledge of FCA Regulations
- Well organised and conscientious with ability to plan and monitor work tasks.
- Good IT skills, including Windows Office Suite and knowledge of databases

KEYWORDS: claims, insurance, FCA, caseload, customer service, latent defects, clients

Unfortunately due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and consideredfor all future vacancies.

We are acting on behalf of the client as an Employment Agency in relation to this vacancy.

We are an equal opportunities agency and welcome applicants from all backgrounds.