Customer Service Representative

24 hours ago


Jersey, United Kingdom HSBC Full time

We are looking for people who are passionate about delivering an outstanding customer experience to join our branches in the role of Customer Service Representative. If you are ambitious with a helpful personality, we want to hear from you

Working in our branch network you will be the first point of contact for our customers, delivering a personalised and friendly service. Everyday you’ll support customers with a variety of needs, this can range from educating customers to use our digital platforms, giving them a choice of how they wish to bank with us, actively raising fraud awareness and identifying customers who may be in vulnerable situations to determine the best way we can support them.

What we’ll give you:

- Your journey will start with an 8-week training course where we’ll train you on all products and services
- A very competitive benefits package including: a market-leading employer Pension contribution, enhanced parental leave and private healthcare
- At HSBC we are passionate about coaching and developing our people, you will have access to our learning platform and will have the opportunity to develop yourself and your career further.

Where & when you'll work:

- Our team operate between Monday to Friday 09:00-17:00 and Saturday 09:00-14.00 (Not all branches are open on a Saturday)
- Location to be decided by Hiring Manager but will be across one of 3 locations, Five Oaks, St. Brelades or Halkett Street.

Requirements

What we’re looking for, someone who:

- Demonstrates excellent communication skills and ability to engage in effective conversations to build strong connections with our customers.
- Takes ownership of customer enquires through to resolution and delivers personalise, friendly and efficient service.

Recruitment Helpdesk:
Telephone: +44 2078328500



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