Customer Service Administrator

3 days ago

Darwen, United Kingdom The Ardonagh Group Full time

**Customer Service Administrator - Darwen**

Do you have customer service and administration experience? Are you looking to get away from shift or weekend work and move into an office environment working Monday to Friday?

Our Customer Service Administrator are a key part of our business, speaking to our customers on non-advised queries and ensuring we understand their needs and provide a service that exceed their expectations and retain their loyalty. We strive to provide a market-leading customer experience, and that’s driven by you.

Our people share a common mindset that sets us apart. Our Customer Service Administrators are engaging, positive, they listen, they are receptive to what our customers want, they are adaptive, hardworking team-players, and they build trusted relationships with colleagues, customers, and insurer partners.

You will be joining an established, friendly and experienced team who will be able to provide support in order for you to succeed within your role.

**Responsibilities**
- Be the first point of contact for day to day administration from clients, providers and other internal and external sources.
- Independently respond to queries from both clients and insurers in a pro-active manner, meeting agreed SLAs and keeping all parties updated.
- Co-ordinate administration of schemes, including invoicing, membership data, claims data & communication material.
- Ensure that any correspondence received and issued is checked for discrepancies and challenge as appropriate.
- Ensure that client records and in-house system is always kept up to date.
- Attend internal and external meetings with Insurers and product training as required.
- To ensure compliance with local procedures, customer service standards and financial and Industry compliance regulations and legislations.

**Essential criteria**
- Previous administration experience
- Excellent verbal and written communication skills
- Strong organisational and time management skills
- Strong Microsoft package ability
- Proven ability to adapt to change
- Proven team player
- Delivers a high level of customer service
- Willingness to develop
- Customer centric approach
- Efficient and reliable

In return you will be welcomed and supported by our Ardonagh family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

- Holiday entitlement of 26 days plus bank holidays
- Opportunity to progress your career across the entire Ardonagh family
- Gain CII or ACII qualifications to boost your knowledge and career prospects
- Pensions scheme for when you feel it’s time to retire
- 24-hour support for physical and mental wellbeing
- 1 days paid volunteering day to give back to our communities
- The Spotlight Awards, where we shine a light on the brightest talent across our group

Why not check us out on LinkedIn to find out what life’s really like at Ardonagh.

**#LI-NW1**

**#LI-Hybrid**

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Darwen, BB3 0FG: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What is your salary expectation for this role?

Work Location: One location

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