Mortgage Broker Executive

**Job Title**:Mortgage Broker Executive
**Working Pattern**:Monday to Friday (09:00-17:00 and one 10.00-18.00 shift per week)
**Salary**:£26,000 - £28,000 and up to 20% bonus
**Location**:Blackpool - Office based (Sir Frank Whittle Way, FY4 2FB)

**At Tandem, we're not just a bank; we're a movement for positive change. If you're an ambitious and dedicated Mortgage Broker Executive**, ready to make an impact, we've got a space with your name on it**

The main purpose of the role is to be responsible for proactively working with brokers on a desktop basis to enhance relationships, increase sales opportunities, work within a team to positively contribute to the delivery of departmental and business key performance objectives and provide accurate MI and analysis to management. The job holder will be required to comply with the individual conduct rules and meet the Company's fit and proper standards, which will be assessed on a regular basis.

**We are Tandem - Where impact meets innovation**
Tandem is the UK's greener digital bank on a bold quest to revolutionise the way we save, borrow, spend, and share - all while nurturing our planet, our people and our customers. As one of Europe's fastest growing digital banks, our values of being Brave, Enterprising, Simple, and Together (BEST) ensure our 500-strong team collaborate to drive a brighter, greener future.

Tandem also leads the way with a secondary app called Loop. Loop gives customers a simpler, hassle free and awkward free way to share money among friends.

**Your team: Collaborators in change**

The Mortgage Division is a leading provider of specialist mortgage products in the UK intermediary market. We provide a wide range of products that satisfy the market's demand and have a reputation for providing excellent service, building strong relationships and being experts in our field.

**What you will be working on**:

- Ongoing management, development & recruitment of Brokers and any related external organisations.
- Review referrals in line with Tandem criteria & ensure referral data is accurately recorded. Provide feedback on re-occurring issues and training opportunities.
- Effectively and professionally communicate with the broker introducer network, responding to enquiries in a timely manner and resolving any queries or issues providing one call resolution.
- Ensure achievement of individual and Team KPI'S (Business Volume & Product Mix) and maximise business opportunities.
- Ensure minimum meeting frequency & training expectations are met to maintain acceptable quality standards of introducer submissions.
- Complete 1LOD reviews and oversight function in line with Policies and SOPS. Provide appropriate feedback.
- Effectively present & communicate with your broker network to educate on our products and how we could positively change their business.
- Interpret and present management information reports to enhance broker performance.
- As a Broker Support Executive, you get an opportunity for developing sales skill & operational experience where both your work and results are highly tangible and directly impact the success of our team.

**We'd love to hear from you if you have**:

- You take ownership of everything you do, are proactive and follow through on commitments.
- You're humble and you share our passion for building and enhancing broker relationships.
- Experience within a financial services environment is preferable, however training and support will be given.
- Ability to self-motivate and use own initiative to achieve individual target, combined with ability to positively contribute to a team.

**It would be great, but not essential if you have**:

- Team Player, willing to go the extra mile
- Positive can-do attitude with a flexible approach to meet business needs
- Good organisational and time management skills resulting in the ability to prioritise tasks to meet tight deadlines.
- Excellent attention to detail and a desire to provide excellent customer service.
- Excellent written and oral communication skills.
- Good questioning techniques and investigative skills.
- Strong computer literacy including working experience on Microsoft Office.

**Rewards that reflect your value, what's in it for you?**

At Tandem, your hard work is rewarded in many ways and we have an enhanced employee benefits package on offer from your very first day with us:

- 25 days annual leave plus 8 days Bank Holiday
- An additional day off for a 'celebration day' including, but not limited to, birthdays, weddings, religious holidays, graduations etc
- Buy or sell up to 5 days holiday a year
- Healthcare cash plan through Westfield Health worth a minimum of £750 per year
- Electric Vehicle salary sacrifice scheme
- Cycle to Work salary sacrifice scheme and a free helmet
- Salary sacrifice Pension contribution*, 4% employee contributions matched with 4% Tandem contribution (*Subject to salary eligibility)
- Smart Tech scheme (buy goods with 0% interest)
- 10% dis