Desk Adjuster

2 days ago

Ipswich, United Kingdom Everpool Full time

Desk Adjuster - Remote
Full Time, Permanent
Monday to Friday with the occasional weekend (rota based)
£22,000 - £24,000 DOE
*Property Claims / Insurance experience essential*
Overview
Dealing mainly with domestic and light commercial property claims, we have a diverse and interesting mix of clients demanding excellent service. This job role covers all levels of Desk and Field Adjusters working in Claims Consortium Adjusting. From professionalqualified Adjusters to less experienced individuals working towards qualifications such as Cert and Dip CILA. In all cases, you will have a passion for delivering outstanding customer service. Their experience of handling losses will vary depending on theirexperience and there is a mix of ability and experience in the team. Experience of working on High Net Worth claims is an advantage as the level of service we provide on all claims is of this level. This is a highly important role in our team and this requiresa solid and mature approach, involving working closely with other adjusters, Technicians, and the Head of Adjusting.
**Job Description**:

- Empathising and engaging with the customer to ensure that they are treated as an individual.
- Taking the time to consider the impact of the claim and the required claim stages on the customer.
- Maintaining confidentiality and high personal ethical standards throughout.
- Appropriately obtaining high quality information by investigating in a timely manner, supported by site notes, photographs, witness statements, and other appropriate evidence.
- Understanding the relevance of the information obtained to decide upon a step-by-step plan to conclude the claim.
- Demonstrating the confidence and knowledge to make decisions regarding policy liability, quantum, and subrogation and risk management issues.
- Recognising when assistance is required from other colleagues when issues arise outside of the scope of the individual’s expertise.
- Effectively maintaining the line of communication between the various parties, thus orchestrating a successful claims outcome, and creating a ‘joined up’ process.
- Communication may be written or verbal.
- Providing a high level of technical, quality and customer service commitment. Complementing CCG’s goal to be the ‘best’ in the market.
- Remaining customer and client focussed throughout the life of a claim, taking all the necessary steps to achieve customer satisfaction within the parameters of policy cover.
- Representing the CCG Brand and DNA at all times, whether visible or not.
- Utilising the latest technology available to CCG to execute the role. Working with systems and processes effectively and understanding how these operate and their benefits to CCG and Customers.
- Quickly responding to queries that arise within the position and carrying out ad hoc administrative tasks as they arise.

Job Details
- Monday to Friday with the occasional weekend (rota based)
- £22,000 - £24,000 DOE
- Homebased / remote working
- Flexible hours
- Great training programme
- Extensive benefits package.

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