IT Support Analyst

DescriptionSuffolk County CouncilAddress: Endeavour House Ipswich IP1 2BX - HybridSalary: 28598 per annum (pro rata for part time)Hours: 37 hours per week - flexible working options availableContract: PermanentHere at Suffolk County Council were focused on making a meaningful difference to communities across Suffolk. How By listening to our people learning from what they say and creating a culture of mutual respect where everyone works together to achieve great things. Building on your proven IT support experience and excellent customer service skills as an IT Support Analyston the ITService Desk youll be as keen to collaborate and build a bright future as we are.Your role and responsibilitiesAre you ready to be the first point of contact for colleagues experiencing IT issues In this role no two moments are the sameone minute you could be troubleshooting connectivity or mobile phone issues the next youre amending file permissions or restoring lost files. Youll handle a wide range of IT-related queries across multiple support channels offering clear practical advice and solutions. With a strong focus on customer care youll communicate with empathy manage expectations and take ownership of each interaction. Youll also contribute to the IT Operations teams goals by prioritising tasks investigating complex issues and implementing technical solutions with minimal supervision. If youre someone who thrives on variety enjoys problem-solving and is passionate about delivering excellent support wed love to hear from youYou will needIT Qualification (minimum NVQ 3) or equivalent knowledge and experience.Demonstrable experience in providing end user technical IT support either on the telephone or face to face and providing excellent customer serviceProblem solving skills and an analytical approach to your work.The ability to remain calm and effective under pressure which is essential.Some knowledge of Android Smartphones which is desirable.You can view a full list of requirements in theJob and Person Profile (docx).If you believe you can succeed in this role apply. Even if you dont meet all requirements still apply. We would appreciate the opportunity to consider your application.The teamyou will be part of the IT Service Desk Team whose main purpose is to provide prompt and courteous IT support to our internal staff and external partners and stakeholderswe are a supportive and friendly team and take pride in providing the best service we canwe practice hybrid working with an expectation of 2 days a week in the office. One of which is set as a Wednesday and the second being a day of the IT Support Analysts choice.Empowering EveryoneWere big believers in potential possibility and the power of different ideas. Were always searching for ways to encourage respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals especially those from groups that are currently underrepresented in the organisation as shown in ourWorkforce Equality Report.For more informationPlease contact Stu Robbie for a casual conversation. You can reach him by emailingor calling How to applyStep 1 - Read the Job and Person Profile (JPP) (docx).Step 2 - Click Apply Now to start your online application.Step 3 -Upload asupporting statementanswering the following questions below (no more than 400 words per question). You should use theSupporting Statement template.Describe a time when you had to troubleshoot a complex IT issue. What steps did you take to identify the root cause and how did you resolve itHave you ever worked as part of a team to implement a new IT solution or process What was your role and how did you contributeTell us about a time when you identified an opportunity to improve a process or service. What did you do and what was the resultStep 4 -Upload a CV (without name and personal details).Please note:Without a supporting statement and CV your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process.If you require any reasonable adjustments to the application process before the next selection stage please contact our Recruitment Team by emailingor calling.If you are invited to the next stage of selection you will have another opportunity to request adjustments for the next stages of the process.Closing date:11.30pm 10 December 2025.Interview date: 17 18 and 19 December 2025.This authority is committed to safeguarding and promoting the welfare of children young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-HybridRequired Experience:IC Key Skills Baan,English Language,Ideas,Access,Games,Application Management Employment Type : Full-Time Experience: years Vacancy: 1