Client Care Coordinator

7 days ago

Liverpool, United Kingdom Liverpool Chiropractic & Sports Injury Clinic Full time

About Us:
At Liverpool Chiropractic Clinic, we’re passionate about helping people live more comfortable, mobile, and healthy lives. As a friendly and supportive wellness clinic, we combine professionalism with a personal, human approach to care. We’re now looking for a compassionate and service-minded Client Care Coordinator to join our growing team and help support our patients throughout their healing journey.

About the Role:
This is a vital front-of-house and clinical support role. You’ll be the welcoming first contact for our patients and a consistent point of reassurance, helping people feel calm, cared for, and confident as they navigate their care with us.

Client Engagement & Service:

- Welcome patients warmly and guide them through their appointments with empathy and professionalism
- Manage bookings, reschedules, and follow-ups with care and precision
- Discuss care plans, payment options, and appointment schedules in a confident but kind manner
- Keep patient records accurate and confidential
- Maintain a clean, comfortable reception and clinic space to promote a positive experience

In-Clinic Support:

- Prepare and guide patients using therapy equipment (training provided)
- Perform non-invasive scans and observations with sensitivity and attention to patient comfort
- Support the chiropractors by preparing treatment rooms and ensuring smooth clinical flow
- Offer gentle assistance and supervision as patients navigate in-clinic rehabilitation activities

Who We’re Looking For:

- A natural communicator with strong empathy and a desire to help people
- Someone calm under pressure with great attention to detail
- Experience in healthcare, patient services, or customer care preferred
- Comfortable discussing finance and care options with patients
- Proactive, dependable, and confident in a small, close-knit team
- Flexible and happy working a mix of early, late, and Saturday morning shifts
- Willing to learn and assist with light physical support tasks and rehab equipment use

Bonus: Familiarity with social media or practice software is a plus

What You’ll Get:

- A supportive team environment that truly values your contribution
- Full training in clinic systems and rehabilitation support
- Free on-site parking
- Company pension scheme
- Team socials and opportunities to grow in a healthcare setting

How to Apply:
Please send us your CV and a short cover letter telling us:

- Why you’d like to work in this kind of patient-focused role
- Your availability or notice period

**Job Types**: Full-time, Permanent

Pay: £25,480.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- On-site parking

Work Location: In person

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