Barista & Bartender - Breakfast & Lunch

**THE BAMFORD COLLECTION IS A GROUP** **OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING** **AND NURTURING PEOPLE AND PLANET.**

**ABOUT THE ROLE**

We are looking for a Barista / Bartender to join our team in our award-winning Wild Rabbit Pub working the breakfast and lunch operations only - No evening work.

You’ll ideally have worked in a restaurant setting before and come with a bright, warm, and welcoming mentality. Our luxury pub feature seasonal farm to fork dishes in a relaxed and warm setting, and as a member of our team**you will be an ambassador for the Daylesford brand and offer an engaged service to our clientele

**SALARY**:£11.75 per hour + tronc
**HOURS**:Full time 40 hours between 7am and 5pm

**YOUR ROLE**
- To deliver excellent service at all times, to all external & internal guests. This begins with providing Instant Service with a Smile
- Take responsibility for making the guest experience seamless and be accountable for your mistakes.
- To consistently lead by example by looking immaculate and demanding the same amongst your colleagues.
- To be positive & genuine in dealing with any guest requests; Never Say No
- Always aim to exceed expectations of our guests by anticipating their needs to provide a pro-active service.
- To always be enthusiastic in all interactions with guests or colleagues. You are our ambassadors
- To be prepared and anticipate the business. Our service revolves around attention to detail and a great deal of preparation must be done behind the scenes to give a smooth service to our guests.
- To communicate with all guests, departments and colleagues in a positive & respectful manner. Ensure the handover of detailed & accurate information to avoid mistakes and guest dissatisfaction.
- To enjoy yourself at work to create a special work environment.
- Display the attention to detail that we are renowned for and take pride in our surroundings.

**YOUR RESPONSIBILITES**

Coffee & Drinks
- To have good knowledge of coffee,
- Good knowledge of the wine, beers and cocktail lists
- To be fully capable of mixing all drinks and cocktails
- Have full knowledge of the ingredients to give accurate allergens advice
- Be proficient in all areas of barista/coffee making
- Deliver on all bar prep and cellar/bar deep cleaning
- Thrive in a busy and vibrant service environment

SERVICE
- To always adhere to the agreed steps of service
- Ensure service provided to guests is of the highest quality
- Be proficient in waiting tables in the restaurant and bar floor/terrace depending on the needs of the business
- To keep a constant attentive eye to the timing and flow of service at the bar tables
- To constantly seek to proactively assist guests in the bar seated area, without waiting for them to stand up and seek for help To anticipate all possible complaints and attempt to resolve them in the first instance - Report/escalate any potential issues or complaints to the Manager on duty

OPERATIONS
- To highlight H&S matters to your line manager
- To deliver and champion The Wild Rabbit standards
- To be proactive in assisting your team member colleagues
- To be reliable and punctual on shift
- To ensure all mandatory and legal training is complete and up to date; and refreshers completed prior to the expiry date
- To attend training courses when requested

**ABOUT YOU**
- **Exceptional Customer Service**: Ability to deliver personalised, attentive service, anticipating guest needs and ensuring a memorable experience for a sophisticated clientele.
- **Strong Product Knowledge**: Extensive understanding of premium spirits, wines, and ingredients, with the capability to make informed recommendations and educate guests.
- **Attention to Detail**: Meticulous in presentation, from crafting drinks to maintaining the bar's cleanliness and organisation, ensuring every aspect meets the luxury environment's high expectations.
- **Calm Under Pressure**: Ability to thrive in a fast-paced, high-pressure setting while maintaining composure, ensuring efficient service and guest satisfaction during peak times

Daylesford is open 7 days a week, so flexibility to cover a variety of shifts including weekends is essential.

**PERKS & BENEFITS**
- Discounts: We offer a range of discounts on our products, treatments, and dining
experiences from day 1.
- Volunteering Days: Employees are offered one paid day per year to volunteer with a

charity of their choice.
- Private Medical: We offer subsidised private medical insurance through Bupa.
- Pension Scheme: Pay up to 9% of your salary into your pension each month; we

contribute up to 4.5%.
- Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
- Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.