1053:membership Officer

**The role**:
BSRIA is a well-respected membership association. With over sixty years of experience in the built environment, BSRIA offers our members a wealth of knowledge resources. BSRIA membership helps organisations access knowledge and give them the competitive edge. Our services include: an information centre, library, bookshop, expert advice, networks, training, and events. We provide the latest industry research, legislation, business news, and technical guidance. Our range of corporate membership benefits range from providing online information to providing consultancy and discounts on various BSRIA offerings.

Membership is the foundation and heart of BSRIA. BSRIA membership helps members access knowledge and give them the competitive edge though our services which include: an information centre, library, bookshop, expert advice, networks, training, and events.

Membership Officer, reporting to the Membership Manager, will implement the membership recruitment and retention strategy to achieve member growth, increase member engagement, and take up of added value services, as well as develop cross-selling opportunities across BSRIA.

**As a Membership Officer your main duties will be as the following**:

- Support the Membership Manager to execute the member recruitment and retention strategy, contributing to the achievement of the revenue budget for membership.
- Undertake desk-based research to identify and qualify new member leads.
- Conduct effective competitor analysis for targeted development activities.
- Make prospecting calls and follow up incoming leads to secure the successful recruitment of new members.
- Under supervision of the Membership Manager, generate bespoke proposals to support the recruitment process.
- Execute the in-house new member joining process to induct them on accessing and benefiting from the full range of BSRIA services.
- If required, attend and participate in relevant trade shows/exhibitions with the view to generating new business opportunities and gathering industry intelligence.
- Build and nurture relationship with members to proactively encourage the uptake of BSRIA membership services via various communication channels.
- Conduct regular meetings/calls to members to identify and develop pan-BSRIA sales opportunities, including sponsorship.
- Support the Membership Manager in delivering regular member engagement activities/events utilising digital platforms.
- Participate in the annual renewals process, ensuring accurate and efficient subscription collections.
- Progress resignation notifications in line with procedures.
- Provide member feedback and insight towards the development of new member offerings to enhance the membership package.
- If required, be willing to undertake onsite members visits, should business needs demand.
- Prepare and compile analytical reports, to support strategic decision making and inform operational plans.
- Achieve agreed membership KPIs, recording data as required by the Membership Manager.
- Maintain GDPR compliance when handling member data.
- Ensure CRM system and member records are maintained and updated in accordance with procedures.
- Ensure operational processes, procedures and policies are followed.
- Any other duties commensurate with the role.

**_To be successful in this role you will possess the following Skills and Knowledge: _**
- Consultative selling and business development skills (essential).
- Experienced in corporate membership environment (desirable).
- Knowledge of the built environment (desirable).
- Proven commercial acumen.
- Excellent communication skills, both written and spoken.
- Presentation skills.
- Excellent customer service skills.
- Driven and results orientated.
- Excellent team working.
- Experienced in building relationships with key stakeholders and colleagues.
- Willingness to travel as and when required.
- IT proficient.

**Employment Specifics**:
This role’s working pattern is 37 hours per week, Mon - Thursday 8.30am-5pm and on Friday 8.30am-4.30pm

This is an office-based role with occasional travelling for member visits (we encourage TEAMs and online meetings wherever possible)

Type: Full Time. Permanent

Benefits: Pension Scheme, Life Assurance - 4 times annual gross reference salary (after confirmation), 26 Annual Holidays (pro-rata) and additional Bank Holidays etc.

Location: Bracknell (walking distance from Bracknell station)

Employee wellbeing: Employee Assistance Programme (24/7 confidential service)

**Special Note**:
We are currently using mixed approach for interviews. Interviews will be held online or face to face, where suitable. We operate as a Covid secured workplace.

Visit our website for BSRIA GDPR Recruitment Privacy Policy.

**About BSRIA**

**Who we are**:
BSRIA (owned by The Building Services Research and Information Association) was founded in 1955 and is an ISO 9001 Registered test, instruments, research and consultancy organisation, providing specialist serv