CRM Service Administrator

4 days ago

Stevenage, United Kingdom East and North Hertfordshire NHS Trust Full time

The CRM Service Administrator role is the first point of contact for patients within the CRM devices services. Working with a team of Physiologist's and our newly appointed CRM Data Co-ordinator you will be responsible for booking and managing patients within the CRM follow-up clinics.

This is a varying and challenging role, that requires excellent communication skills and compassion.
- Managed Clinic bookings for both in-office and remote clincis, and highlight capacity issues to Cardiology Data Co-ordinator and Lead Physiologist
- CRM
- Using a variety of IT systems, Liaise with both Patients and Medical Staff who access the CRM device services to provide the required information
- Raise queries to Physiologist team in a timely fashion
- Maintain accurate records within CRM Devices follow-up service

Maintain Clinic Bookings

Deal with Patient Queries

Raise Issues of concern to Physiologist Team

Maintain Patient Access plans and provide information on Clinic capacity and demand

At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

**We run the following hospitals**:

- The Lister Hospital, Stevenage
- New Queen Elizabeth II (New QEII), Welwyn Garden City
- Hertford County, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda

In the paragraphs above you have read an overview about the role we would like to offer and general information about main duties of the post holder. Please see attached - job description which describes in full details the duties, responsibilities and reporting relationships of the advertising role.

Main role requirements are below but for the full details please refer to attached a person specification.

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