Dispatcher

4 days ago


Bristol, United Kingdom E-zec Medical Transport Services Ltd Full time

The Vacancy

As a Dispatcher/Planner you will be providing a vital service as a liaison between our ambulance control centre, our operational staff, patients and Health Care Professionals. This is an exciting opportunity to join a knowledgeable team and we are looking for a motivated, logical thinking, caring, innovative and enthusiastic person to join us.

You will be working within the South West Control Room Hub, dealing with BGSW (Banes, Gloucestershire, Swindon, Wiltshire), Somerset & BNSSG (Bristol, North Somerset and South Gloucestershire).

A good geographical knowledge of the region is essential. Previous experience of working within a Patient Transport Service control room or similar environment is preferable.

We are looking for someone to work 40 hours a week across a flexible variable shift pattern. The control room is operational 24 hours a day, 7 days a week, 365 days a year. Some night working and bank holiday working will be required.

Your duties as a Planner and Dispatcher will include:

- Planning and controlling of daily ambulance journeys transporting medically eligible patients to and from NHS healthcare facilities.
- Controlling a complex operation consisting of over 150 ambulances delivering 1000+ patient journeys per day.

PERSON SPECIFICATION
- Experience of working in similar transport control/dispatcher environment, using logístical and planning skills
- Be familiar with computerised route planning software
- Good telephone manner
- Be customer service focused and able to effectively handle sensitive situations
- Have a good geographic knowledge of the areas
- Be able to stay calm under pressure
- Ability to take initiative
- Working effectively as a part of the team

In return we are offering:

- You will receive full training to fulfil the role and uniform
- £11.20 per hour including a 30 minute paid break
- 224 hours of annual leave (including bank holidays)
- Auto enrolment into the NEST Pension scheme
- Eligibility for a Blue Light Card

About Us

Here at E-zec we are very proud of our long history - the company is now in its twentieth year of providing a high quality NEPT service to our NHS trust partners and patients.

The business was started in 1998 by Paul and Derek, with only one vehicle undertaking many journeys working with various insurance companies, repatriating people who had become ill whilst on holiday abroad. Reinvesting all of the profit made back into the business, E-zec soon established a foothold in the Non Emergency Patient Transport Service (NEPTS) which quickly saw the business and workforce grow.

**Job Type**: Permanent

**Salary**: £11.20 per hour


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