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International Patient Coordinator
2 weeks ago
**International Patient Coordinator**
**The Portland Hospital**
**37.5 hours per week**
**About the Facility**
Internationally renowned for clinical excellence, The Portland Hospital is the only independent hospital in the UK entirely dedicated to women and children. Our inpatient and outpatient specialties reflect this, providing clinical expertise in Paediatrics, Obstetrics and Women's Health.
We have an exciting opportunity available for an International Patient Coordinator to join the International Relations team at the Portland Hospital.
This is a critical role in providing a professional and efficient administrative and liaison service to patients, consultants and third parties.
**Duties & Responsibilities**
You will carry out administration and patient liaison duties as below:
- Examine admission lists and plan work accordingly
- Managing shared mailbox and addressing queries accordingly
- Support with daily operational tasks, relating to patient treatment management
- Liaising between consultants, secretaries, hospital staff and patients to ensure bookings are made and all details are accurately communicated.
- Ensuring effective liaison between the patient and the clinical teams team for Guarantee of Payment queries
- Act as point of contact to Embassies and provide relevant patient treatment updates
- Assist on booking International/Embassy referrals
- Ensuring patients’ letter of guarantee are in place for each appointment and admission
- Liaise with consultants regarding medical reports and discharge summaries ensuring that these are provided to third parties within the agreed timeframe
- Assist in dealing with complaints ensuring they are directed to the appropriate manager
**Skills & Experience**
- Previous administrative experience (ideally in healthcare)
- Good general level of education
- Ability to organise own workload on a day to day basis
- Ability to multi-task, coordinate multiple priorities, meet deadlines and act on instruction quickly to support patients and consultants.
- Excellent knowledge of Microsoft Office e.g. Word, Excel, PowerPoint
- Good customer care skills and organisational skills
- Arabic speaking is a bonus but not essential to the role
**About The Individual**
We'll look after you with our contribution pension scheme, life assurance, the use of all HCA facilities for acute medical conditions, annual salary review and 25 days holiday each year. You’ll also benefit from our flexible benefits scheme.
