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Key Holder Sales Associate

2 weeks ago

Ashford, United Kingdom L'OCCITANE EN PROVENCE Full time

**Description**:
To work as part of a team and provide all customers with an exceptional shopping experience in our Boutiques as well as supporting the management team with opening and closing the boutique, when required.

**Contract Type**: Permanent
**Weekly Hours: 8 + overtime**

**What Will You Do?**:
**Day to Day**
- Always provide the highest level of service to ensure all customers have an exceptional shopping experience.
- Promote and maintain good housekeeping and visual merchandising standards throughout the boutique and participate in window campaign changes as required.
- Performing key holder duties such as opening and closing the boutique, cash handling and ensuring H&S compliance
- Completing any other tasks required by Boutique Management to support the needs of the business.
- Offer & provide demonstrations to all customers
- Assist in unpacking and checking off of new stock deliveries as well as participating in stock takes when required

**Commercial Flair**
- Consistently meet/exceed your personal Key Performance Indicators (KPI’s).
- Understanding of different customer types

**Future Focus**
- Maintain excellent personal product knowledge to effectively advise and recommend products, campaigns and offers
- Ensure all online training is completed to ensure your development is a priority whilst with L’OCCITANE

**Driving Results**
- Support in-Boutique and external customer events
- Always adhere to Company policies and procedures.
- Always provide the highest level of service to ensure all customers have an exceptional shopping experience by following the L’Occi Way and honouring the brand commitments
- A love of retail, it’s essential that you want to be in a customer facing environment as we are an experiential brand
- Excellent customer service skills
- Confident and effective communication and listening skills
- To demonstrate pro-active selling ability
- Highly motivated to achieve personal KPI’s and contribute towards Boutique objectives
- Able to work effectively in a team
- Reliable, honest, and flexible
- Positive and friendly attitude as well as consistent ability to operate at your best

**What We Offer You**:

- Discretionary Company Bonus scheme
- Contribution Pension Scheme
- Holiday Allowance - above statutory
- Flexible Bank Holidays
- Enhanced Maternity (20 weeks full pay ) and Paternity leave (12 weeks full pay) after 1 year
- Hybrid working for Office based staff
- 3 days in the office
- Work from Anywhere Policy - up to 4 weeks a year
- Volunteering 1 Day
- Half day leave for Birthday
- One day’s holiday for NewlyWeds
- Discount Scheme
- Product allocation
- Reward Gateway - company benefits platform
- Cycle to work scheme through Reward Gateway
- Travel Loan through Reward Gateway
- Subsidised health & wellbeing plan
- Long service awards
- some eligibility criteria may apply

**About L'OCCITANE EN PROVENCE**:
L’OCCITANE EN PROVENCE has been crafting beauty and wellbeing products since its creation in 1976 with the intention of sharing nature’s wonders with the world. We believe that beauty goes beyond what the eye can see. From seed to skin, we are holistic in our approach. We nurture nature and aim to create positive change in the world. And by doing so, we inspire those around us to do the same.

Not only an award-winning brand and a premium retailer, L’OCCITANE is proud to be a certified B Corp. From our field producers to our employees, our customers and our charity partners, we aim to leave a lasting, positive impact on our planet and people.

L’OCCITANE is an equal opportunities employer, committed to creating a diverse and inclusive workplace that is free from discrimination and harassment. This means that when making decisions about our employees’ careers, our main consideration is their ability to do their jobs and develop in their roles.

We recruit positive-minded people who share our core values and our commitment to sustainability. In return we offer competitive employment packages with multiple benefits, personal development programs and opportunities to grow and thrive as individuals.