Resident Service Assistant

**Purpose of the Role**

To provide on-site property management services to an exciting new build to rent development in the heart of Leeds comprising of 331 units.

Responsible for the delivery of a first-class customer experience and the management of a team of 7 who will be responsible for all front of house services including administration, compliance, events, liaising with all residents, visitors, and the wider local community.

Building effective relationships with our residents will enhance the community spirit and everything that we deliver should be done so with our residents at the forefront of our minds, as the Residents Experience Manager it will be your responsibility to always drive exceptional service.

**Key Responsibilities**

1. To work closely with the General Manager and other employed staff within the development in ensuring that the highest standards at the property or properties are maintained at all times.

2. At the start of each day the Concierge is to liaise with the night/day concierge on any issues from the previous evening followed by covering any notes made in the DOB book and the desk diary.

3. Establish a good working relationship with all of tenants of the development.

4. To comply with and ensure that the obligation for health and safety and fire precautions are always met.

5. To assist other employed staff, tenants and visitors in the event of an emergency.

6. To acquire working knowledge of the technical equipment in the property / properties and be certain of how to obtain prompt assistance with defect or malfunctions that may arise.

7. To carefully complete all log reports that may be required by the employer or the General Manager.

8. The employee is not to undertake any task that may be a risk to their health and safety unless suitably trained.

9. The Concierge is to maintain an accurate log of all visitors to the building.

10. Where possible each occupying tenant should be contacted prior to allowing a visitor beyond reception, to obtain their authority.

11. Personal appearance is to be of a very high standard at all times.

12. To deal with all queries on site efficiently and professionally and as appropriate direct queries to third parties for action, ensuring the person raising the query is informed of the action taken, the expected outcome and the timeframe involved.

13. To maintain all site records in line with operating procedures.

14. A courteous, helpful nature must be displayed at all times.

15. To sign in deliveries for the tenants if tenants are not at home. To document the delivery on the required paperwork and to obtain a signature from the tenants (upon providing evidence of ID) when they collect the goods.

16. To report any repairs to the apartment or building to the Maintenance Operative.

17. To assist and direct all visitors to the site in getting to their required location within the building.

18. To answer the telephone and on-site intercom system in a professional manner.

19. To carry out any other duties as the Managing Agents may from time to time consider necessary.

20. To report lost or stolen door entry fobs to the Management team.

21. To assist tenants with the check in and check out process.

22. To keep up sound channels of communication with your line manager.

In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time

**Skills, Knowledge and Experience**

We need someone who can multi-task, is happy to take control, be accountable and who wants to work in an exciting and dynamic environment.
- Strong customer service ethic / background
- Positive, can do attitude
- Common sense approach
- Ability to think on their feet and make considered decisions
- Outgoing, warm and friendly personality
- Organised, meticulous, tenacious
- Excellent written and spoken etiquette
- IT literate and Social media savvy
- Strong financial management skills
- Can lead the team to success

Working Hours - 5 over 7 days (40 hours per week) - Flexibility is required

Salary - Up to £27,500

LI-DNI

Please see our Benefits Booklet for more information.