Weekend Resident Services Associate

**Resident Services Associate - Leodis Square, Dandara Living**

At Dandara Living, we are one of the UK’s leading designers, developers, and operators of large-scale Build to Rent properties. With a focus on creating vibrant communities and exceptional living experiences, we aim to redefine the rental market with high-quality homes and outstanding service.

Dandara Living is looking for a Resident Services Associate to support the Senior Resident Services Associate in the day-to-day operations of our Build to Rent development at Leodis Square in Leeds. Situated in the heart of Leeds' vibrant South Bank, Leodis Square offers a community-focused living experience, with easy access to the city centre and an array of amenities that make modern living effortless.

**If you're looking to step up your career**:
Dandara Living is the perfect professional home. Working at Leodis Square, you’ll have the opportunity to put your expertise into action in a dynamic and growing community. As part of our game-changing team, you’ll help deliver exceptional living experiences in a prime location and make lasting professional connections through collaboration. We focus on creating opportunities and want to help you make the most of yours.

**Working Pattern**
- 18 hours per week_
- Saturday 1pm to 7pm; Sunday 7am to 1pm; Monday 1pm to 7pm_

**What you will do**:

- Provide the highest level of customer service to our residents and guests at Leodis Square, representing Dandara Living as one of the first points of contact.
- Assist with Parcelsafe deliveries and collections for our busy residential community.
- Handle resident and guest enquiries, ensuring timely and effective communication.
- Manage bookings for resident amenity spaces, including our communal lounges and event areas.
- Conduct move-in appointments, inventories, and meter readings for new residents.
- Compile and maintain inventories, perform mid-term inspections, and ensure all homes are well cared for.
- Log maintenance issues and coordinate with the team to ensure timely resolutions.
- Issue keys for new move-ins and manage key replacements as needed.
- Keep communal spaces clean, presentable, and inviting for residents and their guests.
- Manage vehicle parking records and address any noise complaints, escalating where necessary.
- Update site-wide communications and the residents' portal with relevant updates.
- Assist with open days, resident events, and community-building activities.
- Conduct security walks as required to ensure a safe and secure environment.
- Collaborate with the wider team to cover additional shifts when needed.
- Update inventory feedback and ensure any issues are promptly addressed.

**What you will have**:

- Proficiency in Microsoft Office, including Word, Excel, and Outlook, as well as experience with booking systems or databases.
- A strong understanding of health and safety requirements on site.
- A passion for delivering excellent customer service to enhance our residents' experience.
- ARLA, IRPM, or COSHH qualifications are desirable, but training will be provided.

**What we will offer you**:
Leodis Square is one of Dandara Living’s standout developments, offering contemporary Build to Rent homes in a thriving new district. Situated just a short walk from Leeds city centre and the train station, Leodis Square is home to 744 apartments, beautifully landscaped outdoor spaces, and a vibrant community atmosphere. Residents enjoy an array of on-site amenities including a gym, residents’ lounges, and event spaces, all designed to create a sense of belonging.

**As part of the Dandara Living team, you’ll receive**:

- £13,125 per year (pro-rated)
- 25 days holiday + option to purchase up to 5 extra days
- Employee Assistance Programme (EAP)
- Health Hero digital doctor - 24-hour virtual medical support
- Health Assured Wisdom App
- My Benefits discount platform - access to hundreds of discounts at UK retailers, gyms, restaurants, and more
- Cycle-to-work scheme
- Employer matched pension scheme up to 5%
- Life assurance x3 (with the option to extend to x4)
- Competitive parental leave
- Quarterly recognition awards

**Important note**: