HR People Partner

ResQ are an outsourced contact centre with a difference. We pride ourselves on delivering high-quality specialist services as true partners to highly recognised, leading brands in the energy, telecoms, digital, and media sectors.

Our continuing success has been achieved through developing a fantastic culture for our employees, helping them to have fun and develop.

We now find ourselves with an exciting opportunity for a HR Business Partner. Reporting to the Head of People, you will be responsible for aligning ResQ business objectives with employees and management. You will focus on successful partnerships across the business to deliver value-added service to management and employees that reflects our objectives.

The Role:

- Provides day-to-day performance management guidance to line management (e.g., coaching, counselling, career development, disciplinary actions).
- Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
- Completing engagement project work with the wider HR team as appropriate
- Manages and resolves complex employee relations issues and conducts effective, thorough and objective investigations.
- Ensure compliance with relevant policies and employment legislation, whilst maintaining an in-depth knowledge of industry standards and ensuring regulatory compliance.
- Collaborating with the wider HR team to develop and maintain policy to meet the future needs of the business.
- Analyses trends and metrics in partnership with the HR team to develop solutions, programs and policies.
- Assisting in the implementation of learning and development policies to ensure continuous improvement within the business
- Provides guidance and input on business unit restructures, workforce planning and succession planning.
- Maintains an effective level of business literacy about our business strategy, ResQ’s culture and its competition.
- Working within the HR function to become an active contributor in working towards our goal of remaining a 3* Sunday Times Best Companies organisation.
- Regularly consulting with business managers and line managers to provide HR guidance when appropriate. Provides HR policy guidance and interpretation.
- Developing and maintaining job descriptions to meet the future needs of the business.
- Develops contract terms for new hires, promotions and transfers.
- Performs other related duties as assigned.

Skills and experience we would like to see:

- Passion for solving complex problems with strong communication skills, both written and verbal.
- Excellent interpersonal and customer service skills.
- Excellent time management and organisational skills with the ability to prioritise and great attention to detail.
- A collaborative approach to work, you will be a real team player and ready to roll your sleeves up whenever needed.
- Ability to work independently and as a coach/mentor to other members of the team
- Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors.
- Strong analytical and problem-solving skills.
- Proficient with Microsoft Office Suite or related software, with intermediate use of Excel as a minimum.
- Previous Mental Health Training is desirable but not essential.

Education and Experience Required:

- You will be CIPD Level 5 qualified or equivalent and have a proven track record working within a HR role.
- A minimum of 3 years of experience resolving complex employee relations issues is required.
- Working knowledge of multiple human resource disciplines, including implementation of business organisational consultations, employee relations, diversity, performance management, and employment laws.
- An intermediate or above skill level of Excel would be beneficial.

Supervisory Responsibilities:
This position has no direct supervisory responsibilities but does serve as a coach and mentor for other positions in the department.

We offer:

- A career with a business with several awards ranging from Best Health and Wellbeing Programme to Recruitment Team of the Year
- A very warm welcome to an established company with great people and opportunities for growth
- The potential to have a big impact on a rapidly growing business centre
- Contributory pension scheme
- Access to a benefits portal with numerous discounts and offers
- Paid day off for your birthday

**Job Types**: Full-time, Permanent

**Salary**: £28,000.00-£34,000.00 per year

**Benefits**:

- Cycle to work scheme
- Employee discount
- Gym membership
- Referral programme
- Store discount

Schedule:

- Monday to Friday

Ability to commute/relocate:

- HULL: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Human resources: 1 year (preferred)

Work Location: One location