Call Centre Customer Service Representative

1 week ago


Monument Station, United Kingdom RedDot Full time

**Call Centre Customer Service Representative**

**Location**: Newcastle upon Tyne

**Salary**:£19,094 to £19,760

**Shifts**: Rotational shift pattern between 8 am - 6.30 pm Monday - Friday

**Contract**:Permanent, Full-Time Position

**The start date for this role is the 18**th** of August. We are holding interviews for this role NOW**

**This is an on-site role.**

This role is to work on behalf of a leading energy company. Our client is there for our customers wherever and whenever they need them, and they’re always ready for anything.

**This is the job**

This role will involve handling a high volume of inbound calls from new and existing members and answering general questions and queries.

**What will I be doing?**

Do you strive to learn new skills? Are you looking for an exciting new opportunity? As a Customer Advisor, you will be at the front line of our business speaking with new and existing customers. You will ensure every customer is provided with the right level of information about new products and services available, allowing informed consumer decisions to be made. By having quality conversations, you will be able to demonstrate great customer service and a passion for treating all customers fairly

You’ll soon become an expert

You will be given excellent front-line training right from the word go from experienced members of the team.

As a Customer Advisor, you will be required to work rotational shift patterns between 08:00 and 18:30 Monday - Friday and (NO WEEKENDS)

**What do I need?**
- Excellent communication skills
- Previous contact centre experience is desirable but not essential
- Previous Computer experience desirable
- Organisation and planning
- Ability to work as part of a team
- Persuasion and negotiating skills


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