Customer Operations Coordinator

5 days ago

Crawley, United Kingdom French Selection UK Full time

FRENCH SELECTION UK **Customer Operations Coordinator** Customer service, customer care, account management, sales support, order processing, SAP, CRM systems, **Location: Crawley** At commutable distance by car from Brighton, Burgess Hill, Croydon, Dorking, East Grinstead, Gatwick, Horley, Horsham, Royal Tunbridge Wells, Sevenoaks, South London, Redhill, Reigate, Sutton, East Sussex, Kent, Surrey, West Sussex, A23, M23 corridor, SouthEast **Salary: up to £30,000 pa** **Reference: 422GC2** VIEW JOB DESCRIPTION > APPLY NOW Please visit the French Selection UK website, vacancies section, search job reference: 422GC2 Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants. **The Company**: Our client is a leading technical company providing products to industries across the globe. **Main Duties**: First point of contact for customers coordinating orders and developing new business /sales opportunities while providing an excellent customer experience. **The Role**: - First point of contact for all customer queries and resolve any issues if necessary in a timeously manner - Order processing - Manage and assist in resolving queries - Work with all Team members to ensure orders and quotes are placed correctly - Liaise with customer and global colleagues to ensure timely delivery of orders - Work with logistic department - Arrange and approve customer invoices ensuring all responsibilities are completed - Liaising with account managers to understand customer needs - Provide excellent customer service during monthly calls to understand further customer needs and requirements - Provide regular forecasts to support monthly targets - Administrative duties as needed to support business. - Fluent in English - written and spoken**: - German language skills an advantage - Experience in Customer Service and Sales support desirable - Familiar with SAP / CRM System - Ability to build and maintain customer relationships while delivering excellent customer service - Excellent communication skills, both written and verbal - Strong organisational skills with attention to detail and the ability to work in a fast-paced environment - Flexible and adaptable **Salary: up to £30,000 pa** French Selection UK - The leading recruitment consultancy specializing in the placement of French, German, Spanish, Italian and Russian speaking professionals and executives throughout the United Kingdom.

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