Office Administrator
5 days ago
**Office Administrator - Wembley**
**Responsibilities**:
Answer incoming phone calls and respond to customer inquiries promptly, providing accurate information and resolving issues effectively.
Handle customer concerns, complaints, and general inquiries, ensuring a high level of customer satisfaction.
Utilize computer systems and software to manage customer interactions, document relevant information, and update customer profiles.
Collaborate with team members and other departments to address complex customer issues and provide timely solutions.
Continuously stay updated on company products, services, and policies to effectively assist customers and provide accurate information.
Identify opportunities to enhance customer experience and provide feedback to improve processes and procedures.
**Requirements**:
Fluent in English with excellent verbal and written communication skills.
Proficient typing skills with exceptional accuracy.
Strong computer literacy and ability to quickly learn new software and systems.
Prior experience in customer service or a related field is preferred.
Exceptional problem-solving and decision-making abilities.
Outstanding interpersonal skills with a customer-centric mindset.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
**Benefits**:
- Company pension
Schedule:
- Monday to Friday
**Experience**:
- Administrative experience: 1 year (preferred)
Work Location: In person
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