Customer Service Advisor

4 days ago

Canary Wharf, United Kingdom TotalEnergies Marketing UK Limited Full time

We are looking for an enthusiastic, confident and independent Customer Service Advisor who will deal will all requests sent by Source London customers, membership sales and approvals, updating customer payment details on customer accounts, uploading vouchersto customer accounts, credit note creations and assisting EV Administration Manager in day to day tasks to ensure smooth transition and migration to Total tools and systems. The position will be within the Customer Service Department, under the responsibilityof the EV Customer Service Manager and working closely with the Operational and Commercial/Marketing teams.
**Responsibilities Include but are not Limited to**:

- Issuing and sending new membership cards to customers
- Assist Credit Controller follow-up of outstanding invoices; ensuring correct payment details are reflected in the
system
- Dealing with increasing first level online/post customer queries/claims received after migration
- Treating and resolving tickets created by Customer Relation Centre
- Identifying and preparing credit notes for approval
- Calling customers to finalise increasing no. of subscriptions
- Strong Customer Service and Sales knowledge with minimum 3 years’ experience in similar positions
- Clear and concise communication skills, ability to communicate at all levels both internally and with customers
- Strong organizational skills, ability to multi-task, detail oriented
- Takes opportunities to improve performance and processes as required
- Confident, thorough and collaborative,
- Aptitude to work independently and improve process
- IT/Microsoft Office proficient (Outlook, Word, Excel, Powerpoint )

**Why Work for us?**
- Private HealthCare
- Medical Cash Plan (Medicash app)
- Dr at Hand (app)
- Share incentive plan
- Pension Contributions (up to 15%)
- Season Ticket Loans
- Cycle to work Scheme
- Employee Assistance Programme

**Diversity and Inclusion**
- One of our values is to have respect for each other. Creating an inclusive environment in which everyone can express and develop their potential, from the moment they are hired and throughout their career, means ensuring that all our employees have thesame opportunity to success, regardless of origin, gender, age, disability, sexual orientation, gender identity or affiliation with a political, religious, union, organization or minority group._
- This is our vision of diversity, which is an asset for our Group as well as for the individuals who embody it. Preserving and promoting this asset is another part of being a responsible employer._

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