Customer Services Specialist

**JOB DESCRIPTION**
Nutmeg is Europe’s leading Digital Wealth Manager who now manage over £5 billion Assets Under Management and have over 230,000 investors worldwide. We operate like a start-up, embedded within a leading global financial institution. We are working together in powerful partnership to ethically disrupt the financial services market in the UK. Our vision is to inspire and equip our customers to get more from their money, all from the palm of their hand, with our innovative and seamless mobile banking app, supported by our friendly and knowledgeable customer support team. Our team is at the heart of building this new venture, focused on developing offerings that put the customer at the cent. Nutmeg is a J.P. Morgan company offering investments and digital wealth management services to consumers, complementing Chase’s digital bank in the UK.

As a Customer Services Specialist you will be the first point of contact for both existing and new Nutmeg customers, providing an outstanding customer experience. You will be responsible for supporting customers with their queries in a timely manner, ensuring that the customers’ needs are fully met. As part of providing an amazing experience for our customers, you will identify opportunities that will help them achieve their financial goals, referring them to a relevant point of contact within Nutmeg when necessary.

**Responsibilities**:

- Acts as the first point of contact for Nutmeg customers, providing exceptional customer service and knowledge on the products and services that will support customers in their financial journey.
- Uses soft skills to adapt your tone to each customer to create a memorable experience whilst fully understanding their needs
- Handles challenging conversations including potential complaints when necessary

**Required qualifications, capabilities and skills**
- Previous experience in supporting customers/clients
- Passion for Financial Services regardless of prior experience in this area
- Be an excellent communicator with strong written and verbal skills
- Enjoy working in a fast paced and dynamic environment where you will need to be a multitasking critical thinker
- Be empathetic and a problem solver, have a passion for learning and self development

ICBCareer #ChaseUKCustomerServices

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.