Housing Assistant/junior Housing Officer
3 days ago
**
Interim Housing Assistant/Junior Housing Officer - Immediately Required
**Position:
Housing Assistant/Junior Housing Officer**
**Hours:
36 hours per week**
**Location:
Sutton**
**Rate:
-£12 - £16 per hour**
**Duration:
6 Weeks**
**Responsibilities**:
- Responding appropriately to enquiries, comments or complaints made by residents, relatives and other agencies
- Providing excellent advice and information to residents on all matters in relation to tenancy, Welfare Benefits, Universal Credit, tenancy sustainment and community development
- Acting promptly and professionally to reports of ASB and other breaches
- Responding to reports of domestic abuse and escalating them as necessary
- Make low-level repayment agreements in line with our Rent Arrears Recovery Procedures and escalate high level arrears to the appropriate management
- Enforced arrears recovery policy by undertaking proactive discussions with residents and signpost to help residents maximise their income and reduce debt
- Undertake safeguarding and other referrals in respect of vulnerable residents or residents at risk and report all
**Requirements**:
- Excellent customer service and telephone skills
- Proven administrative skills
**If you have experience to match the requirements, or if you would like more information on this Housing Officer opportunity, please contact Dan Williams on**
**or send your CV to
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