Housing Officer
4 days ago
**
Interim Housing Assistant - Immediately Required
**Position:
Housing Assistant**
**Period:
3 & 6 months (with possibility of extension)**
**Hours:
Full time**
**Location:
Sutton**
**Rate:
£12 - £16 per hour**
**DBS:
Basic (or willingness to attain one)**
Our client, a renowned Housing Association is seeking an experienced Housing Assistant to join their Housing team based in South London. The purpose of the role is to be the first point of contact to a patch size of up to 500 properties, with an emphasison effectively dealing with customer enquiries over an array of communication mediums.
**Responsibilities**:
- Respond appropriately to enquries, comments or complaints made by residents, relatives and other agencies within the company’s procedures
- Provide excellent advice and information to residents on all matters regarding tenancy, Welfare Benefit, Universal Credit, tenancy sustainment and community development
- Act promptly and professionally in respect of all reports of anti-social behaviour and other breaches of tenancy conditions
- Respond promptly to all reports of domestic abuse and escalate them as necessary
- Make low level rent arrears repament agreements in lin with the organisations rent arrears recovery procedure and escalate high levels of arrears when necessary
- Enforce company arrears recovery policy undertaking proactive discussions and signposting them to help maiximise income and reduce indebtedness
- Undertake safeguarding and other referrals in respect of vulnerable residents and reporting all concerns to the team, escalating it when necessary
**Essential Requirements**:
- Previous experience within a Housing Association or Local Authority
- Strong customer service and problem-solving skills
- Ability to converse with a wide array of stakeholders
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