Brokerage Team Leader

About the role
The Brokerage Team at West Northants Council Broker care packages for Adult Social Care Services that ranges from Residential, Respite and Community based Care, Supported Living, Supported Accommodation and Support at Home in accordance with the Care Act 2014 and Council policy.

The Brokerage Team at West Northants have three service areas
- Community Northampton

Daventry & South Northants

Acute Brokerage

The Brokerage Team Leader will be responsible for the Community Northampton Brokerage and the role itself will require the Brokerage Team Leader to coordinate the effective and efficient workload management of the Brokerage Team and conduct monthly VIP’s for the Brokerage Officers they will also ensure that service referrals and queries are carried out in a timely manner. The post holder will need to ensure management of brokerage referrals are conducted accurately and effectively working with our colleagues in Quality, Commissioning and Adult Social Care.

The post holder will be able to manage the flow of work for the service in a professional, customer focused and efficient manner utilising a combination of people, process, and technology

The post holder will be required to improve service performance and financial efficiencies in line with overall directorate and corporate objectives through allocation of work and effective staff management.

**Working Hours**
- Monday - Thursday 9am - 5:30pm

Friday 9am - 5pm.

Brokerage fall in line with Part Flexible Working Policy, this means that you will need to be in the office for a minimum of two days a week.

What will you be doing?
- Provide operational services within the Brokerage Team for West Northants Council
- Work closely with the Brokerage and Payments Team Manager, keeping them informed of staff, process, system or performance issues and take responsibility for resolving issues or recommending options for resolving them as appropriate.
- Provide day to day line management for staff.
- resolve complex service requests and queries within the agreed service standard and according to operational procedures.
- Work collaboratively on projects that support developments / improvements for the Commissioning and Finance Service in a professional and positive way.

About you

You must be able to communicate at all levels and build good working relationships internally and externally.

You will need to be able to have positive team work ethics as well as be able to work on your own initiative.

The role requires you to be operational as well as transactional so IT skills are essential.

About us

At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.

Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.

We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner

The following film was created by us to communicate our intentions - watch WNC colleagues explain **what DEI means to us**.

**West Northants Council, where careers thrive.**

Our benefits
We offer a wide range of benefits to our employees, these include:

- **Generous annual leave entitlement** starting at 28 days annual leave per year, 29 days for senior managers (pro rata, depending on how many hours per week you work), plus bank holidays. An additional 5 days, linked to continuous service, and ability to purchase up to 6 weeks additional leave per year.
- **Cycle to Work** scheme.
- **Local Government Pension Scheme plus immediate life cover** (3 times your annual salary from day one) and ill-health protection.
- **Employee discounts** with local and national retailers, days out, finance, health and beauty, travel and eating out plus lots more.
- **Car Lease scheme**via Tusker.
- **Payment of professional subscription / membership**:

- If your job description requires that you are registered with or are a member of a professional body, WNC will pay for your professional subscription or membership fees.
- **Employee Assistance Programme** - We have an employee support programme run by Health Assured, an independent, external organisation. Health Assured is available for you and your immediate family members, 24 hours a day, 7 days a week, 365 days a year and includes telephone co