Service Desk Team Lead

7 days ago

Kent, United Kingdom Ashdown Group Full time

Service Desk Team Lead - Hybrid - Belvedere, Kent

Typical duties will be to manage the service desk team, ensuring workloads are evenly distributed and be a part of handling your own tickets and leading by example in management and resolution.

You will also be required to evaluate team performance to ensure they are meeting service level targets and dealing with incidents in accordance to agreed standards. This will also involve the monitoring of service desk resources.

There will be opportunity to lead on IT projects and improve and develop on their current Service Desk ticketing system.

**Skills required:**
- Previous experience within a management related role, supporting and developing employees.
- Exceptional customer facing skills and a passion for providing a high level of suppoer to end users.
- Solid 2nd line IT Support skills with a minimum of 3 years supporting Active Directory, M365 and Windows 10.
- Knowledge of Microsoft System centre configuration manager (SCCM)

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