Housing Officer

1 week ago

Oxford, United Kingdom Response Full time

Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing managementand supported living.

**Do you have the desire to empower and promote independence as well as an interest in housing and mental health?**

**Housing Officer** - £28,432 - £31,275 per annum (Salaries vary depending on experiences)

**Hours** - 37 hours per week, Monday to Friday

**Service** - Housing, Horspath, Oxford

**What You’ll Be Doing**:
The Housing team focuses on all aspects of tenancy sustainment. You will work in partnership with internal and external stakeholders to ensure delivery of excellent housing management services to Response tenants.

**Overall job responsibility**.

Some of the core duties include:

- To provide comprehensive, person centred housing and tenancy management services within a defined area in line with the Response value mission and corporate plan
- To provide advice and information to tenants, residents and others on all tenancy matters and income maximisation
- Carry out regular inspections which will assist Response to monitor Health and Safety, grounds maintenance, repairs and maintenance and other estate / block services
- To liaise with Maintenance Team and report any repairs identified during the visits to the property
- To liaise with Response colleagues and others to improve the quality of the environment and ensure tenancy conditions are met.
- Ensure that preventative actions are taken to avoid tenancy breakdown Enforcing occupancy agreement conditions by managing anti-social behaviour, nuisance and harassment etc., including court action where relevant.
- Ensuring the accurate records are kept and maintained for reporting and legal purposes.

**The Successful Applicant**:
Our main priority for all our roles at Response is to find people that can live our values every day - **Caring, Safe, Creative and Aspirational.**We provide excellent training on everything else, but we do ask that you have:

- Have specialised knowledge and experience in housing and estate management.
- Working knowledge of housing law relating to tenancy agreements, tenancy management including ASB legislation and best practice
- Good experience and skills of working and communicating well with a range of residents bringing diplomacy, sensitivity and tact to handling difficult situations
- Good self-servicing IT skills with sound knowledge of MS Office (word, excel and outlook)
- Use of a car and a full driving licence is essential.

**What We Offer**:

- 33 days annual leave (inclusive of bank holidays)
- Blue Light card and other discounted shopping
- Employee Assistance Plan - with access to free counselling
- Cycle to Work Scheme (after probation)
- Enhanced family friendly leave
- Flexible and agile working opportunities (role dependent)
- Professional qualification sponsorship and study leave
- £500 refer a friend bonus scheme
- Optional health cash care plan with money off prescriptions and treatments
- Wellbeing hub and mental wellbeing support app - approved by NHS
- Free flu jabs

Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer. We are committed to safeguarding and promoting the welfare of our clients. All our roles requirean enhanced DBS check, two references from most recent employers and you must have the right to work in the UK.

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