Front Desk Receptionist

7 days ago

Nottingham, United Kingdom Sodexo Full time

**Job Type: Full-Time, 37.5 hours per week, Fixed-Term Contract (Maternity Cover)**
**Contract length**:3-6 months

**Job Purpose**
- To greet visitors and clients and deliver the highest standards of customer service and first point of contact for delegates/visitors.
- To take part and effectively engage in employee training and having a full understanding of Health and Safety, Food safety, COSHH, Cleaning methods, and Site Specifics Procedures.
- To assist in the day-to-day operation of the Reception and/or Business Event Centre.
- Inspects the pre-set scheduled function areas/meeting rooms for cleanliness, working condition and proper furniture/equipment set up; reports any deficiencies.
- To assist with the lifting and movement of furniture for preparation of meetings.
- To ensure a high standard of personal hygiene is always maintained and that uniform provided and specified is worn with care to being clean and ironed.
- To deal with any complaints / issues from customers immediately and report directly to Front of House Manager / Reception Supervisor.
- To perform miscellaneous tasks as instructed by the Reception Supervisor / Front of House Manager / General Manager.
- To be flexible to work additional hours to cover holiday and sickness within the team.
- To always work, with awareness of surroundings and behaviour required, plus security procedures in place.

It should be noted that this document is not exhaustive, additional responsibilities/ad hoc duties may be required.

**Skills, Knowledge and Experience**
- To have excellent customer service skills.
- Experience with delivering a hospitality offer.
- Ability to prioritise and organise workloads.
- Effective communicator both orally and in writing.
- To demonstrate an excellent telephone manner.
- Friendly & approachable with a “can do” attitude.
- Ability to work with within a team and independently with a flexible approach.
- Ability to use IT and maintain data (Microsoft Office and Company Systems).
- To be flexible to cover holidays and absence.

**Job Types**: Full-time, Fixed term contract
Contract length: 3-6 months

**Benefits**:

- Cycle to work scheme
- Employee discount

Schedule:

- Monday to Friday

COVID-19 considerations:
All contact points are cleaned on a regular basis.

Work Location: In person

Reference ID: NottmRECA

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