Front of House Receptionist

7 days ago

Nottingham, United Kingdom Comfort Letting Agents LLP Full time

Are you an enthusiastic and organised individual who thrives in providing exceptional customer service? Do you enjoy being the first point of contact and creating lasting impressions? If this sounds like you, we have a fantastic opportunity for you to shine as a vital part of our team

At Comfort Estates, we believe in crafting exceptional experiences from the moment our clients connect with us. We are known for our commitment to excellence and our welcoming atmosphere that sets the tone for outstanding interactions.

As a Front of House Administrator, you will play a central role in our company's success by being the friendly face that greets visitors and the efficient organiser behind the scenes. Your multitasking abilities and warm communication style will create a seamless experience for clients and colleagues alike. You will support our team with a range of key operational administrative duties.

**Responsibilities**:

- Welcome and greet clients and visitors with a warm and professional demeanour to craft an exceptional and lasting first impression.
- Effectively schedule appointments and manage the reception area.
- Liaise with team members to ensure smooth operations and resolve any issues, directing clients to the appropriate team members or resources.
- Create a positive, welcoming and organised atmosphere at the front desk.
- Assist with administrative tasks to support the wider team. Key responsibilities will include assisting with rent collection procedures and processing invoices from our third party contractors.

**Key Skills**:

- Exceptional interpersonal and communication skills are essential.
- Proven ability to multitask and maintain composure in a fast-paced environment.
- A positive attitude and flexible approach.
- Strong organisational skills with a keen attention to detail.
- Professional and welcoming demeanour.
- Share our core values of honesty and integrity and a desire to deliver work to the best of your ability.
- Previous experience in a receptionist or customer service role is advantageous.
- Drivers Licence.
- Education: A levels or equivalent.

**Benefits**:

- A competitive salary structure;
- Pay bands include a £1200 contribution to parking;
- The upper pay band includes expected OTEs from our bonus scheme
- approx 10% of salary;
- £1,500 salary uplift on completion of the Level 3 Award in Residential Lettings and Property Management;
- 4% matched Pension Scheme;
- Personal development plan to develop you and your career;
- 20 days holiday (increasing with each year of employment up to 25) + bank holidays;
- Take part in our CSR activities.

If you are a proactive problem solver with a passion for delivering exceptional customer experiences and managing front-facing responsibilities, we invite you to apply

**Application Instructions**:
To apply, please send your CV and a cover letter detailing your relevant experience and enthusiasm for the role. Any CVs submitted without a cover letter will not be considered.

**Salary**: £23,700.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Nottingham: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (required)

**Experience**:

- Customer service/ hospitality/ receptionist: 2 years (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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