Front of House Receptionist

2 weeks ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

This is an exciting opportunity within Outpatient Services, Ambulatory Care Division based at the NHS Treatment Centre for Front Of House - Main reception and Switchboard. The Receptionists core working hours are Monday to Friday between 7am - 7pm with the occasional Saturday on a rolling rota basis. You will have excellent customer service skills and be committed to providing a first class service.

You must be educated to GCSE standard, possess excellent communication skills and be competent in the use of computers systems including Microsoft packages and Medway PAS.

In addition to the below summary you need to familiarise yourself with full job description and person specification documents attached to the advert

Working as part of the Outpatient team you will be responsible for greeting all patients and visitors into the Treatment Centre building, dealing with all enquiries while maintaining patient confidentiality.

Undertake all duties relating to the patients’ car park, working in an outside environment, sometimes in inclement weather, assisting patients and visitors as they arrive at the Treatment centre.

To be able to fulfil the delivery of medical notes/thin files from the Treatment centre to relevant departments within QMC and Leengate.

To process all outgoing & incoming post to the business. Operating postal machinery on a daily basis.

Dealing with calls through the Treatment centre main switchboard. Using Medway PAS, and other relevant booking systems relating to the job role, accurately and efficiently. You’ll have excellent communication skills and will deal appropriately with enquires both by telephone and in person.

You will be a conscientious and enthusiastic team player with excellent organisational skills. You will need to be able to demonstrate a clear understanding of confidentiality issues, be well motivated and reliable. You will be able to understand and accurately convey verbal and written information and be able to remain calm under pressure.

Use your own initiative and respond to queries within and outside of the Organisation with a professional manner to patients, relatives and staff. You will present a professional and polite attitude at all times.

You must be educated to GCSE standard, possess excellent communication skills and be competent in the use of computers systems including Microsoft packages and Medway PAS

Working as part of the Outpatient team you will be responsible for greeting all patients and visitors into the Treatment Centre building, dealing with all enquiries while maintaining patient confidentiality. Dealing with calls through the Treatment
centre main switchboard. Using Medway PAS, and other relevant booking systems relating to the job role, accurately and efficiently. You’ll have excellent communication skills and will deal appropriately with enquires both by telephone and in person

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