Billing Team Leader

2 weeks ago

Manchester, United Kingdom Clarity Travel Full time

**Overview and what we offer**
- Mon - Friday 37.5hrs
- Location - Manchester
- Refer a friend for £1000 bonus which is unlimited
- Generous holiday entitlement
- Day off for your birthday
- Staff Awards
- Hotel and airline discounts
- Employee Assistance Programme
- **OUR COMPANY CULTURE IS..... Bright, Energetic, Fast Paced and Rewarding, where we PROVIDE you with the opportunity for that brighter FUTURE**
- Clarity Travel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
- At Clarity we not only listen, we adapt and we deliver

**Who we are and what we do**

We're a global, multi award winning Business Travel Company and we make business travel straightforward By getting our customers where they need to be for work, safely, efficiently, and cost-effectively. We do this through a fusion of cutting-edge-technology and exceptional customer service.

**Clarity Business Travel** company and a top 10 UK-based Travel Management Company which is part of **The Portman Travel Group click here to view our LinkedIn Careers Page** and includes **Brighter Event**,**Elegant Resorts**, **If Only** and **Destination Sports Group**

**Role Purpose**

**Operational**
- Lead, coach, and inspire the Billing Team through regular performance reviews, team meetings, and ongoing development initiatives.
- Oversee billing operations to ensure timely and accurate invoice processing, with prompt resolution of exceptions.
- Collaborate with the Head of Billing and third-party partners to increase automation and efficiency in invoice processing.
- Partner with the MI Team to design and deliver insightful billing reports for internal stakeholders and senior management.
- Drive continuous improvement by identifying process efficiencies and enhancing the end-to-end billing journey.
- Build and maintain strong client relationships, resolving billing queries professionally and promptly.
- Work closely with the Product Team to escalate and resolve supplier-related issues affecting billing.
- Develop effective partnerships with internal and external stakeholders to support seamless service delivery.
- Contribute to cross-functional projects, offering billing expertise and operational leadership.
- Champion the company values of _Listen, Adapt, Deliver_ in all interactions and decision-making.

**Skills and Experience**
- Prior experience in a similar billing or finance operations leadership role is strongly preferred.
- Demonstrated ability to lead, mentor, and develop teams effectively.
- High attention to detail and a commitment to accuracy and quality.
- Thrives in fast-paced, dynamic environments, with a proactive approach to problem-solving.
- Strong communication skills, with the ability to liaise confidently across departments and with external partners.

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