Call Centre Agent

2 days ago

Walsall, United Kingdom Homeserve Full time

**About The Role**:
**We are currently recruiting for Claims Advisors to join our busy Claims Department at our Walsall site.**

**Salary**:£24,000 (Full time, 40 hours)

**Shifts**: Monday - Sunday between the hours of 7am - 10pm which includes weekends and Public Holidays. Shifts are based on a 12 week rolling rota enabling you to balance your work and home life.

**Where will I work?**

Whilst you will be required to work full time from our Walsall office (WS2 7BN) until your probation period has successfully been completed, after this you'll become eligible for our hybrid working model. We'll also do our best to schedule late shifts and weekends to be worked from home wherever possible, when the time comes.
**About You**:
**Who are we looking for?**

We’re looking for enthusiastic, empathetic people to join our team as Claims Advisors. You’ll be part of our vibrant, energetic community, speaking to Customers, getting to the bottom of what they need, and finding the right solution for them. If a Customer’s boiler breaks down, you’ll arrange a visit from one of our engineers and make sure it’s up and running again. And thanks to our ongoing training, your knowledge of our products, systems, regulatory and business processes will be second-to-none.

To join us as a Claims Advisor, you don’t need a specific background or qualifications. All we ask is that you have some previous customer service experience and the following attributes:

- A great listener, who can understand what our Customers need
- Eager to learn all about our products and processes
- Dedicated to providing excellent customer service
- Detail-focused, so you can follow our processes correctly
- Able to use a computer, so you can get to grips with our software and systems
- Enjoy working in a fast paced and fun environment

We’ll teach you everything else - our training programme is designed to equip you with the knowledge and skills to succeed.

This is a great opportunity to join our growing company and build your career from the ground up, all while enjoying hands-on support, ongoing training and excellent rewards.

**About Us**:
**What can HomeServe offer me?**
- 22 days' holiday (rising to 25), with the opportunity to buy extra holidays. Entitlement to take 2 paid days out of the office volunteering for a charity
- Pension Scheme
- Free toast and refreshments
- Access to hundreds of shopping discounts via PeopleServe. You can save up to £1000 a year over 900+ retailers across a variety of retail sectors
- Smartech - Get the latest tech at the best price and spread the payments over your salary, interest-free
- Salary Finance
- Employee Assistance Programme
- Free Cover 8 Policy
- Cycle to work scheme
- Plus much more

**Who is HomeServe?**

As one of the country’s leading home assistance providers, we’ve got over 25 years’ experience in looking after UK homes. From cover, new boilers to one-off repairs, we're always looking for ways to bring our Customers better care for their homes through our range of products and services. Whether it’s taking care of plumbing and drainage, boiler, heating, electrics or kitchen appliances, our Home Experts are ready to get the job done. We’re even here to help if our Customers need a one-off repair, boiler service or new boiler installation.

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