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Care Navigator/administrator

2 weeks ago

Conwy, United Kingdom Llanfairfechan Group Practice Full time

Job Overview

**Salary Available Upon Request 20 hours a week**

Main Duties of the Role

Process appointment requests for today/future appointments from patients by telephone via Accurx

Processing repeat prescription request in accordance with practice guidelines

Dealing with patients queries

Completing tasks

Communicating with Pharmacies and other outside agencies

Liaising with Drs/nurses were necessary

Answer desk /phone

Raise blood forms

Process appointment requests for today/future appointments from patients by telephone via Accurx

Processing repeat prescription request in accordance with practice guidelines

Dealing with enquiries, making new and follow-up appointments and generally advising patients on non-clinical matters

Communicating with Pharmacies and other outside agencies

Liaising with Drs/Nurses were necessary

Amend and cancel patient appointments in line with practice appointments procedures Answering telephone calls, taking messages, ensuring all are actioned / redirected / documented

Responding to requests or queries for support as they arise in an appropriate and timely manner

Photocopying

Tasks, Answer desk /phone

Raise blood forms

Be able to cover all reception positions as necessary

Have working knowledge of telephone system

Team Work

Qualification Specifications

Essential
- Good standard of education - GCSE Maths and English Grade C or equivalent

Desirable

Amspar Level 3

Experience Specifications

Essential
- Experience of dealing with highly confidential matters
- Knowledge of a range of administrative processes

Desirable

Experience of working in Primary Care

Experience of working in a healthcare environment

Additional Criteria

Essential
- Ability to prioritise workload
- Excellent communication skills
- Able to function under pressure and meet deadlines
- Ability to work alone or as a member of a team
- Friendly and efficient telephone manner
- Smart Personal Presentation

Desirable

About Meddygfa Gyffin & Llys Meddyg

Our team ethos embraces comprehensive generalist care in the community. We place great effort in making General Practice accessible again. This includes using a digital platform (AccuRx) as a flexible interactive way of connecting patients and staff. Our ethos also includes the community in strategic decision making. We have a strong clinical team of 2 GP partners, 3 salaried GPs, alongside a varied Multidisciplinary team across both sites. We are the only practice in North Wales to employ our own Physiotherapist to complement our expanding team.

We embrace new ideas and concepts from creating multi-disciplinary teams to Digital Triage. We have a strong team of clinicians and administration staff who care about General Practice within our community.

We have weekly clinical meetings where all team members discuss what matters. We are a teaching practice including medical, nursing and GP trainees We are an active research practice, with strong links to Bangor and Cardiff University, The University of Liverpool and Imperial College London, and opportunities to participate in research projects.

**Job Type**: Part-time

Expected hours: 20 per week

**Benefits**:

- Company pension
- Employee discount
- On-site parking

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person

Application deadline: 30/04/2025