Current jobs related to Query Agent - Berkshire - Pertemps Network Group

  • Customer Service Advisor

    4 days ago

    Berkshire, United Kingdom Pertemps Network Group Full time

    My client is recruiting for a permanent customer service advisor Hours of work are Mon-Fri 8:30 to 17:30 or 9:00 to 18:00. - Reviewing PODs (proof of deliveries) / proactive tracking - Resolving any misrouted or lost shipments - Completing daily/monthly reports - Dealing confidently with all incoming customer calls - Dealing with calls and enquiries...

  • Customer Service Administrator

    2 weeks ago

    Berkshire, United Kingdom Freight Personnel Full time

    We have a new vacancy at our clients Heathrow branch for a Customer Service Administrator Maternity Cover for 12 months minimum Job title: Customer Service Administrator - Express Reports to: Customer Service Manager - Express Overview To assist with the day to day operation of the Express Customer Services Department. The role will involve working as...

  • Staff Software Engineer

    7 days ago

    Slough, Berkshire, United Kingdom Optimizely Full time

    At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our...

  • Contact Centre Agent

    7 days ago

    Slough, Berkshire, United Kingdom Tenerity Full time

    Welcome to Tenerity - Customer Engagement that increases the value of customer relationships! Please note that this is a fully remote role with a 37.5-hour shift work pattern, operating from Monday to Sunday, covering morning, afternoon, and late shifts. You will handle customer enquiries over the telephone and in writing providing an efficient, courteous...

  • AI Integrations Engineer

    4 days ago

    Reading, Berkshire, United Kingdom SITA Full time

    We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. You'll find us at 95% of international hubs. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Join the team...

  • Software Engineer III

    7 days ago

    Slough, Berkshire, United Kingdom JPMorganChase Full time

    Job Description Are you ready to accelerate your learning and work with a wide variety of technologies? Join us and become part of a global agile team that delivers trusted, market-leading technology products. You'll have the opportunity to make a real impact by building solutions that empower senior managers to make important decisions every day. We value...

  • Graduate AI Integration Engineer

    4 days ago

    Reading, Berkshire, United Kingdom SITA Full time

    Overview WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own...

  • Manager, Relationship Managers

    7 days ago

    Slough, Berkshire, United Kingdom Intercom Full time

    Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our...

  • Language engineer

    7 days ago

    Slough, Berkshire, United Kingdom Amazon Full time

    The Amazon Artificial General Intelligence (AGI) Data Services organization is responsible for developing diverse datasets to train and evaluate the Amazon AI models. We are looking for Language Engineers to join our science and engineering team to support the development of complex, multimodal datasets, using a range of approaches including synthetic data...

  • Sales Advisor

    7 days ago

    Slough, Berkshire, United Kingdom Samsonite Full time

    Job Description Position: Sales Advisor (30 hours per week). Location: Samsonite Store, Unit 36, St Pancras International, London N1C 4QP Availability: Immediately Job Purpose Offer Samsonite customers exceptional service by projecting a positive image of the Company at all times, in order to maximise sales. Assist in the maintenance of a tidy and well...

Query Agent

2 weeks ago

Berkshire, United Kingdom Pertemps Network Group Full time

**Job Description**:
My client is recruiting for a Query Agent to join them on a temporary basis initially, there is the possibility that the role may become permanent in the future.

**Role Purpose**:
All customer billing and debt related queries are handled, investigated and resolved in a timely and professional manner and maintained at a high level of quality. You must embrace key attributes of great Customer Service by demonstrating being Knowledgeable, Polite and Helpful at all times. You will contribute towards Performance, Results and Key Performance Indicators (KPIs) to identify areas for improvement and escalate issues to your respective Team Leader / Supervisor, if the need arises.

**Success Criteria**:
You will build and manage yourself with the team to perform and produce results required by the business. You will develop key skills to ensure Root Cause Analysis (RCA) is followed-up when investigating and resolving queries, in order to meet customer satisfaction and avoid repeat queries.

**Specific Role Challenges (key focus areas/challenges expected for post holder)**
- Ensure queries are resolved / escalated within a set Service Level Agreement (SLA) and all KPIs are achieved within the required deadlines- Enhance processes, improve productivity and quality via Continuous Improvement initiatives- Manage ad hoc requests from management as and when required**Accountability**

**Activities & Responsibilities***

**Customer / Stakeholder**
- To handle, investigate and resolve customer billing and debt related enquiries or escalations in an accurate, professional and timely manner with a high level of customer service, taking ownership when necessary- Represent the company at meetings/conference calls with customers and other entities- To liaise with other departments, as required and perform Root Cause Analysis in order to reduce customer queries, improve customer satisfaction and generate accurate invoicing- Support training and coaching of new and existing team members as and when required**Process**
- To ensure all queries are resolved / escalated within a set SLA and all KPIs are achieved- To develop key skills and enhance your knowledge through Learning & Development, training and coaching- Enhance processes, improve productivity and quality via Continuous Improvement initiatives- To support the Account Receivables process by minimising disputed amounts and ageing of queries, minimising bad debt exposure and maximising cash collection opportunities**Safety and Security
- Adhere to country laws/regulations and company procedures/ standards in regard to Safety and Security- Adhere to customs / import / export procedures as applicable- Ensure any potential security breaches or concerns are brought to the attention of supervisor/manager without delay- There may be a requirement to undertake a Counter Terrorism Check (CTC) in relation to certain duties and procedures***

**Skills/Experience & Educational Background**:
**Skills / Capabilities
- Business / Commercial Acumen Organised and ability to use own initiative and work under pressure, prioritizing workload where required- Attention to detail- Team Player- Technical knowledge, including Microsoft Office Packages: Word, Excel, PowerPoint- ERP system knowledge- Proactively developing customer relationships- Demonstrate the ability to impart knowledge and communicate complex issues clearly to others using simple terms in a polite and professional manner- Challenges self to continuously improve standards and strive for excellence**Education / Qualifications**
- GCSE standard or equivalent (Grade 4 or above / A-C Grade) in English and Maths**Experience
- Previous knowledge and experience of Duty & VAT (Desirable)- BIFA Qualified (Desirable)