Project Services Supervisor

Job Summary

The Project Services Supervisor (PSS) is the line manager for the client-facing Project Services team, which co-ordinates the delivery of all Schlumberger, OneSubsea and third-party scopes of work not specifically controlled by Project Management. The Project Services Team responsibilities include initial order acceptance and contract review, purchase order entry and maintenance/tracking in conjunction with the Planning function, monitoring of work scope execution end-to-end throughout manufacture, providing progress updates to internal and external clients often as the single point of contact, change management of orders during execution, and order billing/invoicing. The team is also responsible for managing all product returns from locations globally, including co-ordination of imports/exports in conjunction with relevant Trade Control Compliance (TCC) teams.

The PSS is a hands-on role, managing the customer-facing team whilst also actively assisting with the team’s day-to-day operational responsibilities. A significant part of the PSS role is to manage the relationship and information flow between the OneSubsea Barrow plant and all internal and external customers. The PSS is also responsible for developing and maintaining procedures, work instructions, and metrics/service level agreements relevant to the operation of the team and ensuring that the correct processes and procedures are adhered-to at all times.

Primary Responsibilities and Duties
Line manager for client-facing Project Services team, setting & monitoring annual objectives, performing annual performance reviews
Purchase Order (PO) receipt, contract review
Entry of PO demand into MRP system, co-ordinated with Planning to ensure optimised plant loading
Creating and submitting formal PO acknowledgements to clients
Facilitate formal handover of incoming work scopes to Manufacturing
Work closely with internal Barrow business functions to establish PO status
Often acting as the single point of contact, provide regular updates on PO progress to OneSubsea, Schlumberger and third-party customers
Deal with customer queries and co-ordinate responses on behalf of the business
Process Schlumberger orders using OneCat, SWPS and other applicable business systems
Process and submit invoices
Ensure the efficient running of the global product returns (RAN) process
Training and mentoring of Project Services staff
Occasional travel to other internal & external client sites for training, process development, and information sharing

Minimum Job Qualifications

Qualifications & Experience Requirements
Experience in a customer-facing role is essential
Experience of leading & mentoring a team is essential
High level of proficiency in the use of MRP business systems is essential
Experience in the global subsea oil and gas industry is highly desirable
Experience in the operation of a product returns process is highly desirable
Educated to bachelor’s degree level in a relevant discipline is highly desirable
Formal management qualification preferred

Key Skills & Personal Attribute Requirements
Team leadership
Coaching and mentoring
Effective delegation
Client and service focus
Process-driven
Highly organised
Excellent communication skills
Interpersonal ability and confidence
Diplomacy and conflict-resolution

AutoReqId

68911BR

Title for Posting

Project Services Supervisor

PSA/Division

SSPS

Division

OneSubsea

Job Discipline

General Support & Administration

Employment Status

REGULAR

Basin

Offshore Atlantic

Country

United Kingdom

State/Region/Province

England

City

Barrow-In-Furness

Disclaimer

Schlumberger is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.