Hire Controller

Jarvie Plant Ltd is a leading independent plant and equipment hire company with over 60 years of experience in the industry. We provide a wide range of plant and equipment hire solutions to the construction, civil engineering and industrial sectors. Our Head office is based at Newbridge, Edinburgh, with depots across Scotland and Manchester. We operate through 6 divisions incorporating Plant, Handling, Access, Accommodation, Power and Commercial Vehicles. As a family business with family values our focus is on delivering excellent customer service every time.

**_The Role of Depot Hire Controller:_**

As our Depot Hire Controller, you will be the first point of contact for all internal and external inquiries. In this role, you will enhance your skills, expand your product knowledge, and deepen your understanding of our Plant Operations. You will take ownership of the entire hire process, from responding to hire queries and identifying solutions to placing hires and ensuring resolution, all while maximising the utilisation of available assets. Each inquiry will be handled efficiently, prioritised by urgency, and delivered with exceptional service to all customers and stakeholders.

**Key responsibilities include**:
**Customer Service and Communication**:

- Support the Operation teams in delivering exceptional service to meet customer requirements, aiming to provide a positive customer experience and timely resolution of any issue.
- Recognise potential issues and escalate them to the Depot Manager in a timely manner to ensure smooth operations.
- Provide front desk/reception support.

**Operational Support and Collaboration**:

- Provide administrative support to the onsite workshop team, helping to manage daily tasks and contributing to the smooth operation of the workshop.
- Build and maintain positive relationships with colleagues in other depots and departments to ensure smooth operations and good communication.

**Hire Coordination and Documentation**:

- Assist with new account openings, pricing, and check asset availability.
- Efficiently generate hire paperwork, including contracts, delivery, and collection documentation.
- Quality check client purchase orders to ensure accuracy.
- Raise picking lists, order confirmations, collection and delivery notes, and sales orders.
- Accurately log off-hire requests and process off-hire cancellations.
- Maintain all physical and electronic documentation associated with hires, services, exchanges, sales, or other related inquiries.

**CRM system Management**:

- Navigate CRM and log all inquiries in the appropriate category.
- Navigate and use InspHire software to manage hire fleet, process transactions, and access product specifications.
- Develop and maintain a strong knowledge of our hire fleet, equipment and available accessories.

**Sales and Account Management**:

- Convert customer enquiries into profitable hires.
- Assist in increasing sales growth within the local area by making proactive sales telephone calls.
- Identify stock availability and manage the status of inventory, ensuring machinery is road taxed.
- Identify correct client accounts and handle accounts that are on hold.
- Quote and process deposit account transactions.
- Raise any issues, such as lost hires, and escalate to the management team.

**_Are you the right person for this role?_**
- Confident, ambitious, and customer-focused nature
- Previous experience in a customer-facing role, ideally within the hire desk or plant hire industry (preferred but not essential)
- Strong communication skills, both written and verbal
- Highly organized with excellent time management skills
- Ability to work well as part of a team
- Proficient in Microsoft Office and Outlook
- Eagerness to learn new skills and expand product knowledge
- Motivated and seeking career progression opportunities
- A valid UK driving license is required for this role_

**In addition to your skills and experience, does your work ethic align with our core values?**
- _Safety Conscious - Safety comes 1st in all Jarvie Plant Operations_
- _Collaborative - Strong individual performer, but a Team Player to help one another reach our goals._
- _Dependable - Strong Team member that the Service Control team and Customers can rely on to do the right thing._
- _Progressive - possess a drive to assist with continual improvement_
- _Responsible - we make the communities that we call home a better place_
- If yes, this may be the opportunity for you._

**The Benefits of working at Jarvie Plant**:
Our Company vision and values are at the core of everything we do here at Jarvie Plant. With an attractive rewards package, that includes a competitive salary, our wide range of generous benefits include:

- Monday to Friday work pattern
- Tailored Learning Opportunities and Learning & Development Programme
- Our Employee Discount Scheme
- Staff Discount
- Extra Holidays
- Employee Assistance Programme
- Employee recognition scheme
- Cycle to Wor