Head Receptionist

2 weeks ago


York, United Kingdom Sandburn Hall Full time

**Head Receptionist**

Sandburn Hall is recruiting for our brand new 40 bedroom hotel, set amongst lakes and woodland, on the outskirts of York

As Head receptionist/reservationist, you will help set and maintain service standards, ensure guest satisfaction, drive sales and conversion, and assist with maximising revenue across all departments. Ensuring every resident request is completed promptly and decisively, you will deliver company standards whilst leading, developing and motivating the team to achieve targets and goals.

Main Duties and Responsibilities to include:

- **Day to day direction of the reception team, manage, motivate and develop individuals to help them achieve guests needs, recording all training for each team member.**:

- **Provide upscale guest service experiences for clients throughout their stay, ensuring an excellent welcome and departure.**:

- **Monitor daily bookings and ensure assigned rooms are prepared prior to check-in.**:

- **Oversee check-in and check-out procedures, including reservations and financial transactions.**:

- **Promptly address guests’ requests, like room service and coordinate actions accordingly**:

- **Actively listen to and resolve complaints.**:

- **Ensure special guests, like accessible guests, elderly, children and VIPs, receive personalised services.**:

- **Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns.**:

- **Liaise with Housekeepers, F&B Team, night porters and maintenance to provide an overall comfortable guest experience.**:

- **Assist the hotel manager in keeping bar/reception area clean and tidy**:

- **Assist the hotel manager in daily float checks and cashing up tills.**
ABOUT US

Sandburn Hall is a family run leisure business. Our new 40-bed hotel opened in May 2021 adding to the business which has an 18-hole golf course, Sports Bar, Tykes restaurant & 3 function rooms. We also have our 5 star Griffon Lodges complex also connected to Sandburn.
We are surrounded by beautiful lakes and woodland, located at Flaxton, just off the A64, approx. 8 miles from York.

What makes us unique is that we are a large family run business that prides itself on having locally sourced produce so we contribute to our local area and our employees become part of the family.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- On-site parking
Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability
**Experience**:

- Supervising: 2 years (preferred)
- Hotel: 2 years (preferred)
Licence/Certification:

- Driving Licence (required)


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