Veterinary Receptionist

We have an exciting new vision and you could help to take us there Join our inspiring small animal practice in Guildford and help to make it number 1 in Pet Care.

**About us**:
A 360 Approach to Pet Care we are a small new animal veterinary practice in Guildford and are looking for enthusiastic, friendly Pet Health Advisor on a full-time basis who wishes to be part of a new and vibrant team. By joining us you will be part of a team dedicated to providing superb standards of client and animal care.
As part of The Pets at Home Vet Group, you will benefit from an excellent CPD allowance, company discounts, competitive salary and much more. Comprehensive training is offered

**This is a Full-Time role working 40 hours a week with some weekend work.**

**What your typical day will look like**:

- Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.
- Your ability to build strong relationships with our clients, their pets and the practice and store team will be critical to your success.
- Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
- You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently.
- Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

**The attributes required**:

- You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
- You can provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
- You are calm, attentive, and always focus on the clients’ needs.
- You will bring enthusiasm and drive to your role.
- Your passion for service is matched with your love of pets.
- You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
- Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and love pets and always endeavour to make a difference.

In return, we offer a fun, supportive and friendly working environment together with career development opportunities, 28 days annual leave and benefits that include pension scheme.

Being part of the Pets at Home Group, you will also be entitled to 20% discount at The Vet Group, Pets at Home and the Groom Room as well as access to lots of discounts and cashback offers at a range of retail stores and online shops.

**Location**: GU1 1EE
- Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you_