2nd Line Support
2 weeks ago
9145NS
£28k - 30k per year + Pension and healthcare cover
**Key responsibilities**:
Be the main point of contact for phone and ticked based Software issues and queries
Escalate unresolved support issues and bugs to the Dev team
Take ownership of user problems and follow up the status
Logging customer support issue on the ticketing system
3 years or more IT Support experience
Excellent communication skills and telephone manner
Fantastic customer service skills
Excellent organisational skills
A strong ability to multi-task effectively
Should you be interested in the role and your skills meet the above requirement, please send through a copy of your latest CV and I will be in touch with further information.
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation
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