2nd Line Support

2 weeks ago


WaltononThames, United Kingdom Proactive IT Full time

9145NS

£28k - 30k per year + Pension and healthcare cover

**Key responsibilities**:
Be the main point of contact for phone and ticked based Software issues and queries

Escalate unresolved support issues and bugs to the Dev team

Take ownership of user problems and follow up the status

Logging customer support issue on the ticketing system

3 years or more IT Support experience

Excellent communication skills and telephone manner

Fantastic customer service skills

Excellent organisational skills

A strong ability to multi-task effectively

Should you be interested in the role and your skills meet the above requirement, please send through a copy of your latest CV and I will be in touch with further information.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation



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