Servicenow Systems Administrator

**Summary**:
**Grade: 2A**
**Contract Type: Permeant**
**Location: Chesterfield / London**
**Reporting to: ServiceNow Systems Manager**
**Division: CIO**

**The Purpose of the Role**:
**Principal Accountabilities**:

- Provide support and contribute to the development of the initial implementation
- Performs routine maintenance to include performance monitoring and error identification/ remediation
- Manages Update Set creation and migration
- Schedules and verifies instance clones
- Leads ServiceNow upgrade planning and execution
- Manages Instance Security, User/Group Access/Access Control Lists
- Contributes to ServiceNow releases
- Maintain CMDB
- Build and maintain service catalogues
- Manage and maintain workflows
- Champion the use of ServiceNow with business users, ensuring the solution meets the business needs
- Assist with system governance

**Qualifications, Experience & Skills**:

- Experience with supporting business users- Preferably worked in development
- Experienced at project based work
- Experience with enterprise management systems (SNOW preferable, but not prerequisite)
- Java experience preferable
- Key skills will be effective communication, a great team player, can work under pressure, dynamic and comfortable working in a changing environment.
- To act with integrity at all times and embrace the philosophy of treating our customers fairly (compulsory)
- Work effectively as one IT and Change community across the business
- Embrace the philosophy and principles of Post Offices
- Understands and applies Post Office working practices, policies and procedures
- Ability to understand complex business processes
- Embraces change and personal development
- Ability to understand the big picture as well as having a strong attention to detail
- Self-starter / able to effectively manage own workload and work under pressure
- Analytical and problem solving ability
- Experience of managing suppliers to deliver technical projects

**About Post Office**:
The Post Office has thrived at the heart of high streets and local communities across the UK for over 370 years. As one of the country’s most trusted brands, we take our commitment to providing essential services to customers across the UK very seriously. We’re the UK’s largest retail network, as well as the largest financial services provider in the UK, with over 11,600 branches nationwide - more than all of the UK’s banks and building societies put together.

We know that the best way to provide a great service for customers is to evolve our business and adapt to their changing needs. That’s why we have a range of over 170 products and services, from personal financial services like banking, insurance, payments and travel money, to telecoms and, of course, mails. And we’re improving our online and in store experience for customers. We know that our customers never stop changing, so neither will we. We're here, in person, for the people who rely on us.

**Our Ways of Working** underpin everything we do, they are the “How” of our business strategy. They differentiate our business and aim to inspire great behaviours and align our colleagues around specific actions in order to be the organisation we want to be, and achieve our business goals.

By living the Ways of Working each day, you will help make that vision a reality and enable our cultural transformation. In short**:Working in partnership**, as **one team**, we **deliver **amazing results

**The Post Office embraces diversity and inclusion in the workplace and actively promote working without discrimination. We are also a Disability Confident Employer and are committed to interviewing disabled people who meet our minimum criteria for the job.