HR Assistant

**About The Role**:
**6-month Fixed-Term Contract**

Working as part of our HR Helpdesk team, based within our Central Support Office in Darlington or working from home, you will support our wider HR function and a range of customers across the business dealing with a wide range of HR related queries.

Your role will involve frequent interaction with colleagues and customers where a high level of written and verbal communication skills will be required to deliver excellent customer service, and will also require you to use initiative to get to the bottom of any issues and resolve problems effectively within the given service level agreement (SLA).

You will be a crucial member of the wider HR team and there will be a need for excellent cross team working and the ability to constantly seek better ways of providing services.

**Your role will involve**:

- To assist the HR Helpdesk Team Leaders in providing a comprehensive generalist HR service to the business.
- Take ownership for the delivery of professional and accurate first line advice to Colleagues, managers and senior managers on all HR matters, including but not limited to, Colleague complaints and grievances, first line policy and procedure advice and terms and conditions, in accordance with HC-One policies, procedures and appropriate legislation, seeing it through to resolution but knowing when to escalate more complex matters to the HR Helpdesk Team Leader, HR Officer or HR Advisor.
- Plan, organise and carry out your work to meet the requirements of the HR department. This will involve liaising with internal and external stakeholders to ensure that all internal processes such as starters, leavers and changes are delivered within an agreed timescale whilst also ensuring an excellent customer service.
- Liaising with a number of other departments such as payroll, people insight and procurement to share information and provide the best results for our customers
- Working alongside the HR Helpdesk Team Leaders to process a range of HR related documents; this involves creating, producing and distributing documents, including employment contracts and probation outcome letters, using corporate formats and standard templates as required; and processing correspondence within agreed timescales.
- To make effective and accurate use of the HR/Payroll systems, to input and revise data, ensuring that any potential issues and problems are escalated to the HR Helpdesk Team Leaders as they arise.
- Working alongside the HR Helpdesk Team Leaders to seek improvements to HR processes and procedures and contribute to the implementation of this.
- Engage and build strong relationships with our customers, ensuring that everyone is treated with kindness, courtesy and respect at all times.
- To co-ordinate Data Subject Access Requests in collaboration with the Data Protection team. Liaising with external and internal parties to request personal information where required.
- Assist HR Managers with the production of letters and documentation for redundancy and TUPE processes.
- Processing Leavers/Changes and Annual Leave calculations for Central Support and Senior Management colleagues.
- To work collaboratively as a team, ensuring work outcomes are delivered to an excellent standard.
- Minute taking for confidential meetings, including but not limited to conduct, performance management and absence meetings.
- Ongoing monitoring of Right to Work documentation for existing colleagues. Reviewing visa expiry dates, Biometric Resident Permits, Online Right to Work Checks, Risk Assessments, Approvals and PVGS, DBS and NMC PINs.
- Provide support to our customers on a number of HR Compliance requirements such as regulatory body registration, DBS and right to work checks escalating to the HR Officer when required.
- Deal with non-complex payroll queries such as missed and manual payments.
- Update Personnel details in the HR/Payroll System (Resource Link) ie. sickness absence, change of name, addresses and telephone numbers for all central support and senior colleagues.
- Understanding of the latest HR policies, procedures and best practice to improve workplace efficiency.
- Maintain confidentiality in all matters, always adhering to Data Protection legislation.

**About The Company**:
HC-One offers professional residential, nursing and specialist dementia care for older people. We aim to be the first choice care home in each community for Residents and Colleagues; we will achieve this mission through providing the kindest possible care to Residents in over 280 care homes across the United Kingdom.

We are very proud of our outstanding team at HC-One. They are caring, warm-hearted and professional people who have a clear understanding of our Residents individual needs, choices and wishes.

We are passionate about ensuring that our current and future Colleagues can be their true selves, and that our workforce represents the communities we serve. We prioritise inclusive working pra