Owner Relations Expert

**We are thrilled to be seeking a brand new Owner Relations Expert for our Sister Brand John Bray Cornish Holidays.**

Joining the wider Sykes Cottages family, the purpose of the Owner Relations Expert within John Bray Cornish Holidays is to ensure we develop and maintain strong relationships with our Property Owners by providing a personal service.

As our newest addition, enabling us to maintain high owner retention rates whilst controlling and improving the quality of properties and managed services within our portfolio. You will be working as part of our dedicated Owner Relations Team, responsible for responding to contact from owners, holiday guests and proactively working to find a solution satisfactory to all parties. You will be liaising with owners, housekeepers and external suppliers to ensure the smooth running of the properties, and with managed services account managers where necessary. Working alongside our property recruiters on all new property leads and follow through the process from start to finish. Assisting with setting up appointments / meetings with new owners and be able to travel when required.

You will be responsible for building and maintaining the John Bray portfolio - this may involve meeting potential owners, impressing them with our expertise to ensure that the owners sign up to John Bray whilst also ensuring that all properties are a good match with the brand and will ensure our customers have a fantastic holiday.

Our latest Owner Relations Expert will be accountable for the following areas:

- Using your own initiative to deal with every day owner and holiday guests queries.
- Supporting the Property Recruiter with onboarding new owners.
- Supporting the team to coordinate the managed services throughout the property portfolio and prepare for holiday guests and owner stays
- Responding to and successfully resolving owner and holiday guests issues within agreed service level targets.
- Quickly investigating and understanding issues and coming up with a commercially sensible solution acceptable to all parties.
- Maintaining thorough and written records of all issues.
- Proactively identifying potential complaints and issues and resolving them quickly.
- Escalating any urgent/high priority issues in line with company policies.
- Maintain an up to date electronic diary to ensure new visits can be booked in promptly and in accordance with Service Level targets.:
**Job Types**: Full-time, Permanent

**Salary**: £21,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Gym membership
- Life insurance
- Private medical insurance
- Referral programme
- Wellness programme

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Yearly bonus

Work Location: One location