Customer Service Advisor

15 hours ago

Chester Le Street, United Kingdom CastleView Group Full time

The role of Customer Advisor will report into the Team Manager.
- You’ll be working in a contact centre environment helping our client service their customers by inbound phone calls.
- Our advisors have great autonomy over how they do things, we love people to have their own ideas as long as they are focusing on the best outcome for customers

**Shifts & Salary**

Hours of work are either 37 or 40 hours per week. We have different shift patterns which include shifts on a rotational basis between Monday-Sunday. Specific days and hours will be discussed with you at interview stage. £18,695 - £20211 - potential to increaseto £22K per annum

**What will you bring to the role?**
- You’ll love working with people, interacting with people and being challenged by people
- You’ll be inquisitive by nature and have a keen eye for resolving data issues
- You’ll use great communication skills to get the best from a situation
- You’ll love learning, and take every opportunity to have feedback and use it to improve
- You’ll be organised and able to manage your own time and workload
- You’ll enjoy the challenge of working to targets and seeing you performance improve
- You’ll be comfortable using a PC and speaking over the phone

**What do we offer you?**
- 22 days holiday
- Pension scheme
- Peer recognition and awards scheme
- Wellbeing initiatives like desktop yoga and mental health first aiders
- Employee Assistance Programme
- The opportunity to be involved in a variety of charitable/volunteer work

**To Apply, send an up-to-date CV

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