Customer Service Advisor

5 days ago

ChesterleStreet, United Kingdom Olleco Full time

**Customer Service Advisor**

**Chester le Street - Office based position**

**£24,752 basic per annum - Benefits include Pension, BUPA Medical Cash Plan, Life Assurance, 30 Days’ Holiday inc BH(rising with service), Enhanced Maternity / Paternity pay after qualifying service.**

We are recruiting for an office-based Customer Service Advisor to join a friendly, focused and supportive team. As a Customer Service Advisor, you’ll help Olleco deliver a fantastic customer experience, working alongside operational departments to put the customer at the heart of everything we do.

**The role includes**:
This is a phone-based customer service role taking inbound and making outbound calls. Most of the work is computer based with lots of communication and collaboration with colleagues.
- You’ll be delivering amazing customer service by building rapport with our customers
- There will be opportunities to grow the business and earn commission through the acquisition of new customers
- We look to proactively manage our customers accounts, identifying and resolving any potential issues in creative and responsive ways
- You’ll work alongside the Food Waste team to make our service as efficient as possible while continuing to deliver an excellent service to our customers

**What we are looking for**:

- Previous experience in a customer service or sales role, ideally phone based but that isn’t essential
- Previous experience of working on computer and phone systems
- The ability to follow and understand a set process
- Good written and verbal communication skills
- Ability to work in a busy office environment
- GCSEs in English and Maths at grade C /4 or equivalent

**What do we offer?**
- Working Hours, Monday - Friday 08:30am - 17:00pm
- We encourage continuous learning and provide opportunities for you to develop your career - did you know almost 80% of our managers have been promoted internally?
- Family leave enhanced maternity and paternity pay
- Wellbeing support free access to our Employee Assistance Programme
- Cycle to work scheme hire a bike and accessories, saving on tax and national insurance
- Colleague networks a range of forums and schemes that support social events and the local community
- Coaching, training and support if you have the right interpersonal skills we’ll help with the rest
- And Much More

**To apply** for the role of Customer Service Advisor via the button shown below and we look forward to hearing from you.

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