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Operations Director

2 weeks ago

London, United Kingdom Harcourt Matthews Ltd Full time

**Operations Director**
**Education Group, Central London (Hybrid Working)**
**£100,000 - £120,000**+ Bonus + benefits (12-month FTC or permanent available)

**The Company**
An Operations Director is sought by a leading international education group. This long-established organization provides learning for professional membership bodies around the world and is responsible for service delivery in B2B and B2C markets. Integral toon-going success is customer satisfaction and continual operational improvements across the group. As a result, the group seeks an Operations Director reporting to the CEO to manage a large team and ensure the organization embraces the transformation and changethat will modernize its customer and back-office operations.
**Key Responsibilities** of the Operations Director
- Understand key metrics for the organisation and introduce KPI’s to ensure a customer-first focused mind-set
- Instil a mentality of continual improvement within the team and ensuring that change is embraced across the group
- Build and maintain strong relationships ensuring key partners across various functions and the SLT are involved in vital activities
- Ensure appropriate levels of monitoring and reporting are ready for all operational activity. Focus on the performance of the business and ensure good rapid customer outcomes
- Create a strong sense of accountability and allow ideas and strong performers across the team to become more visible

**Skills & Attributes** of the Operations Director
- Experience within either an education business, subscription-based B2B or B2C group or membership body would be highly advantageous
- Evidence of professional development in your career (such as a professional qualification, post-graduate education or equivalent) would be viewed very positively
- Demonstrable experience of developing customer service teams and enhancing business reputation
- Proven success at introducing metrics / KPI’s to teams and communicating their importance to the business
- Strong interpersonal skills, an effective communicator, credible and confident to influence at all levels
- With strong analytical skills you will be confident in both producing and discussing management information and status updates at Board level
- Problem-solving mind-set, inquisitive, able to develop creative approaches and solutions
- You have a diligent approach and are ambitious, motivated and results focused

Ref: BHJOB3543_5624

**Applications can only be considered from those eligible to live & work in the UK without restriction.**
- Harcourt Matthews is acting as an Employment Agency in relation to this vacancy. Our divisions include: Legal Operations (Legal Tech and Legal Project Management, LPM, Operations Project Managers, Change, Innovation and Process Improvement); Accounting& Finance (Part and fully qualified Accountants); Pricing & Strategy; Pfi/PPP & FM._
- Keywords: customer operations, customer service, subscription, B2B B2C, education, membership, operations director, COO, process improvement_

Ref: BHJOB3543_5624