Service Advisor

**SERVICE ADVISOR, PAT KIRK LTD, OMAGH**

**Position**: Experienced Service Advisor

**Reports to**: Service Manager

**Job Type**: Full time, Permanent

**Working Hours**: Monday to Friday 9am-5.30pm and alternative Saturdays 9am-1pm

**Location**: Pat Kirk Ltd, Omagh

We are seeking to recruit a keen and motivated Service Advisor to add to our existing skilled and dedicated aftersales team, and to further strengthen our commitment to delivering a first-class service to our customers.

Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers.

We’re looking for a great communicator who is committed to delivering 5 stars treatment to our customers.

**This customer-facing role will be a great fit for someone who’s already worked in the motor trade and has relevant experience.**

**KEY DUTIES**:

- Provide a knowledgeable, courteous, responsive, and efficient service expressing the brands we represent.
- Meet and greet customers, qualify work, and identify customer’s additional needs at vehicle drop-off
- Continuously seek to improve customer service feedback by identifying service improvement opportunities within the aftersales department and sharing any customer feedback with the management team
- Ensure customer expectations and requirements are identified, and successfully managed, throughout the service process including follow up.
- Facilitate the efficient operation of the Service department workshop, booking work accurately, gathering and sharing all relevant information with the team.
- Efficiently manage customer communication through repairs with timely progress updates and gaining authorisation for additional work.
- Conduct telephone activity to maximise workshop activity
- Maintain knowledge of Nissan & Ford retention products and services upselling where appropriate.
- To discuss and up-sell additional work to the customer, where appropriate.
- Be transparent and conduct efficient handovers fully explaining repairs and invoices for customers.
- Carry out external inspections where necessary prior to handover to customer

**PERSON REQUIREMENTS**
- Must have a valid driving licence
- People focused with the confidence and personality to develop long term customer relationships.
- Possess excellent communication skills with the ability to explain complex information accurately and concisely.
- Strong organisation and prioritisation skills - to schedule work effectively balancing the needs of the customer and the capacity of the workshop.
- Customer focused - able to identify and tackle critical issues. Be willing to find solutions and be prepared to maintain a positive customer experience.
- Able to work with defined processes and guidelines and have good core administration skills to accurately capture customer details to the required standards.
- Flexible team player. Able to undertake new tasks and use initiative to support aftersales team during busy periods.
- Results focused, you will be resilient and overcome obstacles to success and to learn from feedback.
- A good technical awareness or understanding of vehicles and components is desirable.
- Experience of upselling products or services is desirable.
- Honest with high levels of integrity.

**WHY JOIN THE PAT KIRK LTD FAMILY?**
- We are a family-owned business operating for over 50 years with dealerships in Omagh and Strabane, representing Ford Nissan and Mazda franchises, as well as our own approved used range.
- With over 50 Employees, we treat our staff like family, with many employees boasting 10+ years of service.
- We pride ourselves in upholding the highest standards of customer service and continually go that extra mile for our customers, previously winning a number of franchise awards in this area.
- We provide on-the-job training, with potential to progress and climb the manufacturer ladder.

**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift

Supplemental pay types:

- Commission pay

Work Location: In person