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Front of House Host

2 weeks ago

London, United Kingdom Bupa Full time

Front of House Host / Administrator

**Job Description**:
**Front Of House Host/Administrator**
**Corporate onsite at Apple Clinic based in Battersea (SW11 8BZ**
**12 Fixed Term Contact**
**£27,650 + Fantastic Benefits**

**Full time 40 hours a week - Shifts are Monday to Friday between 7:30 to 4:30 and 9am to 6pm**

**We make health happen**.

Working in our UK support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you'll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

An exciting opportunity for a highly motivated individual to work within our client onsite prestigious clinic in Battersea. You will ensure all front of house and administrative activities in the Bupa Centre are carried out efficiently and effectively. You will contribute as a support network in providing outstanding customer service to our customers every time they touch base with us.

**You'll help us make health happen by**:

- Welcome each patient as they enter the Bupa Centre. Respond to all patients requests professionally and in a personable, accurate and timely manner
- Handle all patient interactions with the highest level of hospitality and professionalism, resolve patient complaints; assist patient in all inquiries in connection with clinic services and hours of operations
- Scheduling patient appointments
- Ensure all customer details are correct, customers are arrived, appointments booked, changed, and rescheduled on EXACT/BOSS/Meddbase. Process of payments, invoices, added charges and credit notes upon customer departure
- Organise self to ensure a quick turnaround of documents, working in date order and prioritising to meet deadlines
- Assist in bookings of mammograms and MSK referrals (where delivered at the centre)
- Post - collect, open, date st, distribute incoming post, and post outgoing post
- Generate letters as required by the business.
- Monitor stocks and order goods when required.
- Play an active part in ensuring well-presented facilities through pro-activity and effective escalation as and when required.

**Key Skills / Qualifications needed for this role**:

- Proven experience delivering exceptional, client focused customer service in person such as in retail, hospitality or in a similar role
- Brilliant interpersonal and communication skills, able to quickly build rapport and put people at ease
- Great time management and flexibility, you'll need to switch tasks and support where needed throughout your shift
- IT literate
- Able to work collaboratively with the team
- Confident and can work under pressure
- Natural ability to empathise with patients and demonstrate genuine care
- Ability to work independently and autonomously

**Benefits**

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

- 25 days holiday per year, pro rata to your contract.
- Access to a range of services to support your physical and mental wellbeing
- Fixed term benefits allowance
- Access to our confidential employee assistance

**Why Bupa?**

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type:
Full time
Job Area:
Administration
Locations:
Clinic - Apple

Private medical insurance, Referral programme, Private dental insurance, Free flu jabs, Health & wellbeing programme, Cycle to work scheme, Gym membership, Paid volunteer time, Additional leave, Company pension, Employee mentoring programme, Discounted or free food, Financial planning services