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Team Secretary- Medicine

2 weeks ago

Nuneaton, United Kingdom George Eliot Hospital NHS Trust Full time

Main duties and Responsibilities To work as part of a specialty team. Responsible for the typing of all correspondence relating to out-patients and in patients as well as typing departmental correspondence. Arranges patients new and follow up appointments as required using PAS system and liaison with appropriate departments and in line with patients needs. Receives enquiries from patients and staff, resolving straightforward enquiries and forwarding more complex issues to the most appropriate member of the team.

Liaise professionally with all departments regarding admissions, waiting lists, ad hoc ward attenders and cancellations ensuring hospital policies are adhered to. To organise meetings and appointments for the consultants and the specialty team and make adjustments in line with agreed protocols where necessary. To participate in the introduction of new procedures, policies or technology, including any technology associated with the Patient Administration System and make suggestions for the improvement of office systems and processes. To set up and maintain filing systems ensuring all documents are accurately and are appropriately archived.

Prepare and fax any correspondence as and when required. To ensure that all Trust performance standards for turnaround times are maintained and adhered to. To participate in appraisals and personal reviews and work to achieve agreed set objectives. To participate in appropriate training and development activities.

To participate in team, professional and personal development activities and maintain commitment to continuous development and improvement. To flag any operational, or resourcing issues to the Team Leader in a timely manner to facilitate resolution. Be prepared, where operationally viable to provide support to other teams within the Directorate for periods of sickness absence and annual leave. Relationships Internal General Manager Operational Managers Consultant Medical Staff Junior Medical Staff Ward Managers and Department Heads Team Secretaries Patient RTT Trackers Clerical Officers Directorate Administrator External Patients and members of the public General Practitioners Consultant and junior medical staff from other hospitals Secretaries from other hospitals Suppliers Medical Representatives Overseas Dictation Companies Special Requirements The post holder will be required to be seated for long periods and use a computer for duties of this role.

There may be periods of frequent distractions.